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No refund issued for FIOS Verizon equipment return

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seriusb
Contributor
Contributor
Posts: 1
Registered: ‎11-06-2018

No refund issued for FIOS Verizon equipment return

Message 1 of 2
(559 Views)

Dear Sir or Madam,

 

About 3 days after pruchasing, I returned my quantum fios gateway in July at a physical Verizon wireless store;  however, I still have not received a refund of $158.99.  I have called Verizon a multiple times, but the associates were not able to resolve the issue.  Please investigate and let me know as soon as possible.

 

1 REPLY 1
LawrenceC
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Posts: 10,638
Registered: ‎03-18-2013

Re: No refund issued for FIOS Verizon equipment return

Message 2 of 2
(556 Views)

Hi seriusb,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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