Noew Quantum router error logs

[bigbank]

I upgraded to the new quantum router and have been having problems ever since. 

Symptoms

Significant internet lag time

Occasional video pixelation on TV

Network includes a bridge router which occasionally drop all connections connected to it to "local Only"

I've been trying to diagose the problems, to no avail.  Recently I looked at router logs and noticed hundreds of entries of errors.  Most seem related to bhr4.

Can anyone advise what may be going on?

• Jan 18 19:40:14 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 161 ms Jan 18 19:40:11 2015 bhr4 debug<15> System.AppShowLongTime: haveInput api_client.cpp:23 took a long time: 414 ms Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev e4:98:d6:0b:68:2e failed Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev d8:bb:2c:75:ae:8e failed Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 60:92:17:57:e1:13 failed Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 18:af:61:57:d5:d5 failed Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:e1:82:88 failed Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:75:ae:8e failed Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:57:d5:d5 failed Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev f4:37:b7:69:40:f0 failed Jan 18 19:40:07 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev 00:bb:3a:5d:c0:18 failed Jan 18 19:39:55 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 160 ms Jan 18 19:39:42 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 169 ms Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev d8:bb:2c:e5:e6:1e failed Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev b8:e8:56:27:93:02 failed Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 48:e9:f1:b6:2e:59 failed Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:e1:82:88 failed Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:75:ae:8e failed Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:57:d5:d5 failed Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev f4:37:b7:69:40:f0 failed Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev 00:bb:3a:5d:c0:18 failed Jan 18 19:39:30 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 160 ms Jan 18 19:39:20 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 162 ms Jan 18 19:39:07 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 162 ms Jan 18 19:39:07 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev d8:bb:2c:e5:e6:1e failed Jan 18 19:39:07 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev b8:e8:56:27:93:02 failed Jan 18 19:39:07 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 48:e9:f1:b6:2e:59 failed Jan 18 19:39:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:e1:82:88 failed Jan 18 19:39:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:75:ae:8e failed Jan 18 19:39:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:57:d5:d5 failed Jan 18 19:39:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev f4:37:b7:69:40:f0 failed Jan 18 19:39:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev 00:bb:3a:5d:c0:18 failed Jan 18 19:38:55 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 160 ms Jan 18 19:38:42 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 162 ms Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev e4:98:d6:0b:68:2e failed Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev d8:bb:2c:75:ae:8e failed Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 60:92:17:57:e1:13 failed Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 18:af:61:57:d5:d5 failed Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:97:19:05 failed Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:69:c3:fe failed Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:27:93:02 failed Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev 74:de:2b:69:c3:fe failed Jan 18 19:38:30 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 161 ms Jan 18 19:38:19 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 163 ms Jan 18 19:38:07 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 160 ms Jan 18 19:38:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev d8:bb:2c:e5:e6:1e failed Jan 18 19:38:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev b8:e8:56:27:93:02 failed Jan 18 19:38:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 48:e9:f1:b6:2e:59 failed Jan 18 19:38:05 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:e1:82:88 failed Jan 18 19:38:05 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:75:ae:8e failed Jan 18 19:38:05 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:57:d5:d5 failed Jan 18 19:38:05 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev f4:37:b7:69:40:f0 failed Jan 18 19:38:05 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev 00:bb:3a:5d:c0:18 failed Jan 18 19:37:55 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 162 ms
• Jan 18 19:37:47 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 161 ms
• Jan 18 19:38:00 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 161 ms
• Jan 18 19:38:05 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev 74:de:2b:69:c3:fe failed
• Jan 18 19:38:05 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:27:93:02 failed
• Jan 18 19:38:05 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:69:c3:fe failed
• Jan 18 19:38:05 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:97:19:05 failed
• Jan 18 19:38:05 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 18:af:61:57:d5:d5 failed
• Jan 18 19:38:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 60:92:17:57:e1:13 failed
• Jan 18 19:38:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev d8:bb:2c:75:ae:8e failed
• Jan 18 19:38:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev e4:98:d6:0b:68:2e failed
• Jan 18 19:38:14 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 164 ms
• Jan 18 19:38:25 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 161 ms
• Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev 00:bb:3a:5d:c0:18 failed
• Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev f4:37:b7:69:40:f0 failed
• Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:57:d5:d5 failed
• Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:75:ae:8e failed
• Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:e1:82:88 failed
• Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 48:e9:f1:b6:2e:59 failed
• Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev b8:e8:56:27:93:02 failed
• Jan 18 19:38:36 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev d8:bb:2c:e5:e6:1e failed
• Jan 18 19:38:37 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 160 ms
• Jan 18 19:38:47 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 161 ms
• Jan 18 19:39:00 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 162 ms
• Jan 18 19:39:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev 74:de:2b:69:c3:fe failed
• Jan 18 19:39:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:27:93:02 failed
• Jan 18 19:39:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:69:c3:fe failed
• Jan 18 19:39:06 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:97:19:05 failed
• Jan 18 19:39:07 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 18:af:61:57:d5:d5 failed
• Jan 18 19:39:07 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 60:92:17:57:e1:13 failed
• Jan 18 19:39:07 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev d8:bb:2c:75:ae:8e failed
• Jan 18 19:39:07 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev e4:98:d6:0b:68:2e failed
• Jan 18 19:39:15 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 161 ms
• Jan 18 19:39:25 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 161 ms
• Jan 18 19:39:37 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 165 ms
• Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev 74:de:2b:69:c3:fe failed
• Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:27:93:02 failed
• Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:69:c3:fe failed
• Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:97:19:05 failed
• Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 18:af:61:57:d5:d5 failed
• Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 60:92:17:57:e1:13 failed
• Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev d8:bb:2c:75:ae:8e failed
• Jan 18 19:39:37 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev e4:98:d6:0b:68:2e failed
• Jan 18 19:39:47 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 162 ms
• Jan 18 19:40:00 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 161 ms
• Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl1 dev 74:de:2b:69:c3:fe failed
• Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:27:93:02 failed
• Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:69:c3:fe failed
• Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 02:0f:b5:97:19:05 failed
• Jan 18 19:40:08 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 166 ms
• Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev 48:e9:f1:b6:2e:59 failed
• Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev b8:e8:56:27:93:02 failed
• Jan 18 19:40:08 2015 bhr4 err<11> BcmWifi.DriverInterface.Log: Sta Info for wl0 dev d8:bb:2c:e5:e6:1e failed
• Jan 18 19:40:10 2015 bhr4 debug<15> System.AppShowLongTime: haveInput rest_api.cpp:20 took a long time: 253 ms
• Jan 18 19:40:11 2015 bhr4 debug<15> System.AppShowLongTime: haveInput api_client.cpp:23 took a long time: 250 ms

[gs0b]

Welcome to the forums.  Just to be clear, you're talking to other customers here.

Regular TV programs do not have anything to do with the router.  The router provides the set-top-boxes with connectivity for guide data, access control keys, system management, multi-room DVR streams and video-on-demand streams.

If you're seeing pixelation on regular TV programs, the router has nothing to do with it.  Pixelation on regular TV suggests a bad connection to coax.  This could be caused by loose connectors, too many splitters, bad splitters or bad cable (inside or outside the wall).  A bad coax system will affect the router's connectivity as well, so all of your problems could have the same cause.

If you can, try to isolate your router and one TV to as short a coax run from the ONT as possible.  Use only one splitter that is rated for FiOS use; preferably one provided by Verizon.  If everything works better, then you know you've got problems in the rest of your coax distribution system.

Good Luck.