Non-Fios router installation

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Silver Contributor II
Silver Contributor II
Posts: 282
Registered: ‎09-06-2020

Re: Non-Fios router installation

Message 11 of 15
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@gs0b

I am quite informed today. I was wondering for a long time why there is an option under the Firewall saying "Allow outbound Set Top Box Traffic."

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You are correct. I just checked the Cisco Set Top Box Manual, it requires connection to home network either through MoCA or Ethernet. I am not sure how the TV works so probably gave wrong directions regarding the ONT coax port.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,721
Registered: ‎12-02-2012

Re: Non-Fios router installation

Message 12 of 15
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You are correct. I just checked the Cisco Set Top Box Manual, it requires connection to home network either through MoCA or Ethernet. I am not sure how the TV works so probably gave wrong directions regarding the ONT coax port.


While the Cisco boxes were designed to support Ethernet or MoCA LAN, Ethernet LAN was never enabled or used by Verizon.  The old boxes must be connected to coax for both linear TV and MoCA LAN.  Linear TV comes from the ONT, MoCA LAN comes from the router.  The router, ONT and set-top-boxes must be connected to coax so everything works.

 

The newest FiOS ONE set-top-system has some more options.  The main box must be connected to coax for the same reasons as above.  The remote, or "mini" boxes are pure IP devices that connect to the main box over the LAN.  They can be connected by MoCA, Ethernet or WiFi.

 

But we've no idea what model of set-top-boxes the OP has.

 

Go check out the FAQ I posted earlier.  It will educate you on a lot of these issues.

 

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Contributor
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Registered: ‎09-03-2020

Re: Non-Fios Router Installation

Message 13 of 15
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I removed the ethernet from the ONT to FIOS WAN and plug it into a PC and MAC same result, speed is the same as the ASUS connection

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,721
Registered: ‎12-02-2012

Re: Non-Fios Router Installation

Message 14 of 15
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Reinstall the Verizon router with Ethernet WAN to the ONT.  Remove the other router.  Run the Verizon speed test (https://www.verizon.com/speedtest/).  If the router speed test is well below 1Gbps, contact Verizon support.  That's the only speed test they will recognize.

You may want to start with their social media support team, as they can be more helpful than the typical support people.  Contact them through @Verizonsupport on Twitter or by posing in https://www.dslreports.com/forum/vzdirect.

 

 

 

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Silver Contributor II
Silver Contributor II
Posts: 282
Registered: ‎09-06-2020

Re: Non-Fios Router Installation

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@Patdi wrote:

I removed the ethernet from the ONT to FIOS WAN and plug it into a PC and MAC same result, speed is the same as the ASUS connection


That seems like an ONT issue or something is wrong with the incoming fiber connection. You would definitely want to test the speed from verizon.com/speedtest

I just tested mine, which is 850/884 Mbps

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