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Not Getting What I Am Paying For

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Contributor
Contributor
Posts: 2
Registered: ‎04-23-2020

Not Getting What I Am Paying For

Message 1 of 2
(386 Views)

I currently have the 300Mbps speed, however; i have done several tests and i am only getting 130Mbps on a good day. 

I just now started searching for reviews of other people having this same issue. Basically, i am not getting what i am paying for...very disappointing.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,165
Registered: ‎10-18-2016

Re: Not Getting What I Am Paying For

Message 2 of 2
(381 Views)

If you are on the 300/300 plan it’s via direct connection with ethernet cable from computer to router. You then go to verizon speed test site 

 

https://www.verizon.com/speedtest/

not any other site. If it is still slow hardwired call 1-800-VERIZON and have them provision it correctly 

 

wifi is not guaranteed and speeds will be much slower depending on the device.

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