06-30-2014 06:53 AM
I ordered 15/5 FIOS online at a promotional rate. After receiving my first bill, however, none of the promotional discounts are being applied. I have talked to two agents, and both have said they had to open a "ticket" to fix my bill, but after over a month, nothing has been fixed. I am being charged $45/mo higher than I should be, and have both the order confirmations, and the advertisements of the rate, that show what my bill should be.
Can this please be escalated to someone who can fix my bill?
06-30-2014 07:23 AM
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.
08-01-2014 06:27 AM
While I received credits for my May and June bills, I have now received my July bill and I am STILL being charged the wrong rate, after assurances that my future bills would be correct. Could you please fix my bill??
08-01-2014 06:44 AM
Your private support case has been re-opened. Please follow the directions given before to access the private support board. You must respond there in order for the agents to assist you.