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Not getting gigabit speeds g3100 gateway

Posts: 1
Registered: ‎07-14-2020

Not getting gigabit speeds g3100 gateway

Message 1 of 2

I just got the new g3100 white router from Verizon and it was working fine. Getting 900 up and down but in the last day or so, wired speed and Wifi Speed both seem to be capped at 100mb/s. I did the official verizon speedtest and thats where things got weird. It actually started the test showing the ROUTER getting 900 up and down until about the last 10 seconds of the test. Thats when the result changed from 900 immediately to 95mbps. It makes no sense. I had a severe lightning storm come through which is why i got the new router. They also replaced my gigabit switch when they came so everything is new except for the ONT box. Now I'm thinking they should have replaced everything. Thoughts? 


Link to speedtest results screenshot 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,961
Registered: ‎11-04-2008

Re: Not getting gigabit speeds g3100 gateway

Message 2 of 2

Contact support with your test results.You can find them on twitter @verizonsupport

No waiting on hold and they answer fairly quickly.

Plus can open a real time chat if necessary

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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