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ONT Fail within 48 hrs

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smithhenry
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Registered: ‎07-25-2018

ONT Fail within 48 hrs

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So we switched to Fios. Got the install, everything humming ok. Then I go to move the router to a better place in the house. I literally unplug the WAN cable and power, move it, and plug everything back in. Network is ok, but no pipe. Went through the app solution guides, didn’t work (and references outdated or inapplicable equipment). Waited ages for tech support. Spent ages going through the song and dance, to no avail. Really? The ONT connection is bad? Another tech call? It was just installed. No I can’t take time off work. Anyone else have this issue? Don’t make me regret this Verizon, I’m begging you. 

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Edg1
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Registered: ‎06-24-2018

Re: ONT Fail within 48 hrs

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Router WAN connection from ONT is typically ethernet now. If you moved your router to the other room then that is most likely why it is not working. 

CRobGauth
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Registered: ‎11-04-2008

Re: ONT Fail within 48 hrs

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Relating to previous post, have you tried moving router back to see if it works in original location?

Can you describe how it was hooked up? And how it is homes up now?


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Sabo04
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Posts: 1
Registered: ‎10-29-2018

Re: ONT Fail within 48 hrs

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Same thing happened to mine. Total **bleep**. Their ONT is def not brand new they are using recycled hardware and it's failing for everyone left and right. 

jonjones
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Registered: ‎10-18-2016

Re: ONT Fail within 48 hrs

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This thread should be retitled “Router” and not “ONT” since the original poster moved his router, not the ont. The ONT stays put. Why would a customer unhook it and move it elsewhere?

 

the router when unplugged has to recycle to grab the DNS however the simple solution would be to purchase a longer cat6 ethernet cable that can reach the ONT or run ethernet through the home via a switch from the ONT location.

 

 

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