Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

ONT Fell from wall - Fibre Cable pulled out

SOLVED
Reply
mwiggs
Contributor
Contributor
Posts: 2
Registered: ‎09-25-2018

ONT Fell from wall - Fibre Cable pulled out

Message 1 of 4
(1,736 Views)

Hi all,

I came home today and had no TV or internet. I went to check the ONT and the box was no longer stuck to the wall in the electrical closet, it was hanging off and the fibre cable was not attached any more.

The fiber connector was still in the ONT, but the fiber cable is not attached to the connector anymore.

 

I have tried to put the fiber back in, but don't know what i am doing.

I have a technician booked but not for 5 days!!

Any quick advice on how to put the fibre cable back into the ONT?

1 ACCEPTED SOLUTION

Accepted Solutions
Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,939
Registered: ‎06-24-2018

Re: ONT Fell from wall - Fibre Cable pulled out

Message 2 of 4
(1,711 Views)

Unfortunately no the fiber is broken and needs to be spliced or a new one ran. 

I would try to call again to see if they can move you up. 5 days is a long wait. 

View solution in original post

3 REPLIES 3
Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,939
Registered: ‎06-24-2018

Re: ONT Fell from wall - Fibre Cable pulled out

Message 2 of 4
(1,712 Views)

Unfortunately no the fiber is broken and needs to be spliced or a new one ran. 

I would try to call again to see if they can move you up. 5 days is a long wait. 

View solution in original post

mwiggs
Contributor
Contributor
Posts: 2
Registered: ‎09-25-2018

Re: ONT Fell from wall - Fibre Cable pulled out

Message 3 of 4
(1,709 Views)

Thanks. Been on hold for 2 hrs now.

I got the original appointment online, so i'll stay on hold until they answer and see if they can speed it up at all

Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,939
Registered: ‎06-24-2018

Re: ONT Fell from wall - Fibre Cable pulled out

Message 4 of 4
(1,707 Views)

Good luck

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.