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ONT Reset not solving issue

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DonO
Contributor
Contributor
Posts: 5
Registered: ‎11-01-2008

ONT Reset not solving issue

Message 1 of 2
(626 Views)

I have had several issues with lost internet and video. Called the number on the TV screen and was told by the automated service system that my ONT must be restarted. I tellit to do so, and it does. The restart lets the tv work for a few minutes, then it fails again. This started last week and I suspect the problem is actually outside my ONT. Is there a way to tell?

1 REPLY 1
Anti-Phish
Gold Contributor III
Gold Contributor III
Posts: 1,122
Registered: ‎12-04-2009

Re: ONT Reset not solving issue

Message 2 of 2
(588 Views)

If your TV signal is repeatedly failing a few minutes after the ONT is reset, I suspect you have a bad ONT.

You need to call VZ.

 

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