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ONT has started constantly dropping connection to router (CAT5)

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Contributor
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Registered: ‎12-14-2019

ONT has started constantly dropping connection to router (CAT5)

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My system is Verizon ONT on outside wall->CAT5->personal router (not verizon's).

 

My system has been essentially faultless for 3 years but over the last month it has begun constantly dropping the connection between the ONT and my router.  Power cycling the ONT always fixes the issue.  Sometimes, but not always, power cycling my router fixes the issue.

 

When the connection drops, none of my wifi devices get internet.  (I don't have any devices hardwired (CAT5) to my router.)

 

I've tried two different routers (both of which were known to work well during the 3 years of faultless uptime) but the issue is the same regardless of the router.

 

Where do I start to figure out what is going on?

 

tia,

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Contributor
Contributor
Posts: 2
Registered: ‎12-14-2019

Re: ONT has started constantly dropping connection to router (CAT5)

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@CRobGauth, Verizon came out and replaced the ONT and it appears that the problem is solved.  Thanks for your reply!

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Platinum Contributor III Platinum Contributor III
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Posts: 7,914
Registered: ‎11-04-2008

Re: ONT has started constantly dropping connection to router (CAT5)

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What model ONT do you have?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎12-14-2019

Re: ONT has started constantly dropping connection to router (CAT5)

Message 3 of 3
(963 Views)

@CRobGauth, Verizon came out and replaced the ONT and it appears that the problem is solved.  Thanks for your reply!

View solution in original post

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