Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

ONT model needed for Gigabit service

SOLVED
Reply
Consupurch
Contributor
Contributor
Posts: 3
Registered: ‎04-11-2020

ONT model needed for Gigabit service

Message 1 of 14
(10,409 Views)

Which model(s) of ONT box is needed for Gigabit service. I currently have an ONT model I-211M-L. It is connected to the router via an Ethernet cable. Is this ONT capable of gigbit service? If not, what speed can this model provide.  

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Edg1
MVP MVP
MVP
Posts: 1,935
Registered: ‎06-24-2018

Re: ONT model needed for Gigabit service

Message 4 of 14
(10,380 Views)

Yes that ONT is capable of gigabit. You might have better luck with VZ Direct at dslreports.com or @VerizonSupport via Twitter. Explain you situation to them. If already on ethernet and with that ONT then you don’t need a tech visit or ONT upgrade. 

View solution in original post

13 REPLIES 13
TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,425
Registered: ‎05-16-2009

Re: ONT model needed for Gigabit service

Message 2 of 14
(10,380 Views)

Not a specific answer but hope it helps lead to yours.

 

Inside a Verizon Fios ONT 

 

https://www.youtube.com/watch?v=i_9bG7m1pdU&feature=emb_rel_pause

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
Consupurch
Contributor
Contributor
Posts: 3
Registered: ‎04-11-2020

Re: ONT model needed for Gigabit service

Message 3 of 14
(10,374 Views)

thanks. That is one of the videos is why I posted. He says he has near gigabit (950) service. I can't fully make out his model number but it looks right.  

Verizon is saying they can not upgrade me because I need a new ONT in my home, and due to COVID-19 they are not sending anyone into homes. I suspect their database has the wrong ONT box listed for me and I have everything I need.

Edg1
MVP MVP
MVP
Posts: 1,935
Registered: ‎06-24-2018

Re: ONT model needed for Gigabit service

Message 4 of 14
(10,381 Views)

Yes that ONT is capable of gigabit. You might have better luck with VZ Direct at dslreports.com or @VerizonSupport via Twitter. Explain you situation to them. If already on ethernet and with that ONT then you don’t need a tech visit or ONT upgrade. 

View solution in original post

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,556
Registered: ‎12-15-2010

Re: ONT model needed for Gigabit service

Message 5 of 14
(10,337 Views)

If you're using Coax for the WAN connection between your ONT and router, run some Ethernet (CAT5e cable) between your ONT and router instead. Have Verizon Tech support switch your WAN connection to Ethernet. If you do this, getting self install Gigabit should be a  lot easier. Your ONT is already a GPON ONT and is ready for Gigabit.

Consupurch
Contributor
Contributor
Posts: 3
Registered: ‎04-11-2020

Re: ONT model needed for Gigabit service

Message 6 of 14
(10,232 Views)

Thanks!  Just posted to VZ Direct @ DSLreports. I noticed several subject lines where others are in a similar situation. At least one customer posted a public success story where VZ did activate the gigabit service and they had the same ONT.  Hoping this works.

 

Thanks Again! 

capitalhoo
Contributor
Contributor
Posts: 1
Registered: ‎05-21-2020

Re: ONT model needed for Gigabit service

Message 7 of 14
(9,473 Views)

Hi - did you ever get this solved Consupurch?

 

In the same situation, 9 month old ONT (last summer Verizon replaced the ancient ONT we previously had) and just upgraded to Gigabit speed. 

Getting the run around with an install date of Dec 2 and a promise that I'm a "stacked" appointment and it will be sooner... 

But I am not going to pay $150 for a new ONT when I already have on. And don't see why they can't flip it on now>

Edg1
MVP MVP
MVP
Posts: 1,935
Registered: ‎06-24-2018

Re: ONT model needed for Gigabit service

Message 8 of 14
(9,455 Views)

@capitalhoo wrote:

Hi - did you ever get this solved Consupurch?

 

In the same situation, 9 month old ONT (last summer Verizon replaced the ancient ONT we previously had) and just upgraded to Gigabit speed. 

Getting the run around with an install date of Dec 2 and a promise that I'm a "stacked" appointment and it will be sooner... 

But I am not going to pay $150 for a new ONT when I already have on. And don't see why they can't flip it on now>



@capitalhoo wrote:

Hi - did you ever get this solved Consupurch?

 

In the same situation, 9 month old ONT (last summer Verizon replaced the ancient ONT we previously had) and just upgraded to Gigabit speed. 

Getting the run around with an install date of Dec 2 and a promise that I'm a "stacked" appointment and it will be sooner... 

But I am not going to pay $150 for a new ONT when I already have on. And don't see why they can't flip it on now>


You can call and have Verizon change the ONT from MoCA to ethernet. Just make sure the ethernet is in place before so you don't lose your internet. 

MusicLover1013
Contributor
Contributor
Posts: 2
Registered: ‎06-11-2020

Re: ONT model needed for Gigabit service

Message 9 of 14
(8,921 Views)

I'm getting the same run around from Verizon that they aren't doing home visits and they'll need to charge me $149.  Their accounting of equipment is often wrong as techs don't have the time to update the system.   Did you get this resolved? 

sanitizer
Contributor
Contributor
Posts: 2
Registered: ‎07-11-2020

Re: ONT model needed for Gigabit service

Message 10 of 14
(8,100 Views)

Hi, pretty much same question:  I have the I-211M-K.  Is this Gigabit compatible?  Is there a definitive list?  They keep wanting to send a tech.  I don't need a tech.  I can make my own cables.  I just need them to enable the ethernet port.  Would rather buy an ONT from ebay than deal with a tech.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.