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ORDER TOTALLY SCREWED UP!!!

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anukurhela
Contributor
Contributor
Posts: 3
Registered: ‎04-04-2013

ORDER TOTALLY SCREWED UP!!!

Message 1 of 3
(668 Views)

How hard is it to create a new order?

 

I am moving in this weekend and everything is messed up!

 

THE CUSTOMER SERVICE REPS ARE USELESS!

T

verizonPROBLEM3.jpg

verizonPROBLEM2.jpg

2 REPLIES 2
anukurhela
Contributor
Contributor
Posts: 3
Registered: ‎04-04-2013

Re: ORDER TOTALLY SCREWED UP!!!

Message 2 of 3
(663 Views)

Less than useless -- a supervisor finally honored my internet order -- but after than over an hour of dealing with alot of useless nonsense!

 

anukurhela
Contributor
Contributor
Posts: 3
Registered: ‎04-04-2013

Re: ORDER TOTALLY SCREWED UP!!!

Message 3 of 3
(578 Views)


My service is due to start tomorrow and it is still showing incorrect!

The phone reps cannot help and the chat reps claim not to help either!

verizonPROB.jpg

Call center employee on Live chat
 
Call center employee on Live chat
 
 
 
 
 
 
Live Chat Transcript
It was a pleasure to assist you. Your chat session has ended. Thank You.
 
Your chat ID number is ---.
 
Please select Exit to close this window.


      

Chat Subject:Shopping for Products and Services (I am a new customer) Your Question:My order is not correct! I never got the proper confirmation email and my service is scheduled to start soon A Verizon Service Representative will be with you shortly. Thank you.
{edited for privacy}
Included in this order:
FiOS Internet 75Mbps/35Mbps
FiOS Internet email
Wireless Router

FiOS Internet Newsgroup Access
FiOS Internet Web Space
Wi-Fi Access Included
Anu Kurhela(19:24:36): FiOS TV Prime HD
View All Channel Line Up
Included in this order:
HD Set Top Box Rental
DVR Rental
Set Top Box Promotion
Video on Demand Service
Free Outlet (Quantity: 3)

Multi-Room DVR - High Definition
IFC On Demand
FiOS TV Extreme HD
Service Installation
FiOS TV Prime HD
FiOS TV Prime HD
{edited for privacy}

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