On hold for 1:45, just trying to get a service install.

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Contributor
Contributor
Posts: 1
Registered: ‎09-04-2020

On hold for 1:45, just trying to get a service install.

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Hello, I've been on hold for 1:45, for a service install. Do you want our business? Or should I call Optimum? They answer the phone right away.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,721
Registered: ‎12-02-2012

Re: On hold for 1:45, just trying to get a service install.

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You're talking to other customers here.

 

You could try Verizon's chat.  They may respond faster.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,124
Registered: ‎10-18-2016

Re: On hold for 1:45, just trying to get a service install.

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Doubtful cable answers right away even if they did not have short staffing from this virus.

 

if you feel it’s not worth your time or that this may be the service you will get, then go to the provider you prefer. Or wait on the line.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,547
Registered: ‎12-15-2010

Re: On hold for 1:45, just trying to get a service install.

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Are you able to place an order online? Verizon prefers that over phone orders. Any questions we could maybe answer as a community?

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