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On hold for 1:45, just trying to get a service install.

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maryanhaha
Contributor
Contributor
Posts: 1
Registered: ‎09-04-2020

On hold for 1:45, just trying to get a service install.

Message 1 of 4
(770 Views)

Hello, I've been on hold for 1:45, for a service install. Do you want our business? Or should I call Optimum? They answer the phone right away.

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gs0b
MVP MVP
MVP
Posts: 1,810
Registered: ‎12-02-2012

Re: On hold for 1:45, just trying to get a service install.

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(742 Views)

You're talking to other customers here.

 

You could try Verizon's chat.  They may respond faster.

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,232
Registered: ‎10-18-2016

Re: On hold for 1:45, just trying to get a service install.

Message 3 of 4
(702 Views)

Doubtful cable answers right away even if they did not have short staffing from this virus.

 

if you feel it’s not worth your time or that this may be the service you will get, then go to the provider you prefer. Or wait on the line.

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,556
Registered: ‎12-15-2010

Re: On hold for 1:45, just trying to get a service install.

Message 4 of 4
(602 Views)

Are you able to place an order online? Verizon prefers that over phone orders. Any questions we could maybe answer as a community?

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