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Online bill pay will not let me

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yohwah
Contributor
Contributor
Posts: 1
Registered: ‎11-22-2013

Online bill pay will not let me

Message 1 of 3
(547 Views)

I have tried for 3 days to pay my bill Online like I always do. It will not go to step two and right back to the 1st step and its due in 3 days the 3rd being Monday.Anyone having this same issue.

2 REPLIES 2
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Online bill pay will not let me

Message 2 of 3
(537 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,202
Registered: ‎04-10-2013

Re: Online bill pay will not let me

Message 3 of 3
(452 Views)

Hello yohwah,

Unfortunately due to non response we will close the private thread. If you still need assistance with paying online or ever need help with anything else, let us know in a new public post.

Thank you,
-Jeramy

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