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Online help and Customer Service

Online help and Customer Service

Contributor Adam
Posts: 3
Registered: ‎10-07-2008
Message 1 of 5

Verizon customer service offends my sensibilities.Disconnects the chat session during transfer.

The lifeline qualifications punish me for being a freelancer. Now I owe back fees! and reconnect fees! Awesome!

The router that came with my FiOS is a joke! only supports WEP security, no gigabit support. Anyone can use it. No firewall.  Like putting cheap tires on a ferrari. Just dumb.  ActionTec MI424WR(superheated deluxe paperweight with blinking LEDs).

Thanks Verizon!!! 

{please keep your posts courteous}

Message Edited by CharlotteS on 10-07-2008 03:44 PM
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 2 of 5

I can only address one of your complaints: you are incorrect, the ActionTec router fully supports WPA, I use it.


Verizon FiOS TV, Internet, and phone
IMG 1.5.0
Keller, TX

Contributor Adam
Posts: 3
Registered: ‎10-07-2008
Message 3 of 5

This one doesn't, I called verizon and asked them, I guess it's an older model. they told me i would have to purchase another one as this one isn't actually broken, just leaky. I wish you were right! Maybe there's a firmware update somewhere that upgrades security. If you know of a firmware patch, please share it.

Thanks for replying so fast!

Bronze Contributor I
Bronze Contributor I
Posts: 69
Registered: ‎08-25-2008
Message 4 of 5

Slow down. Have you logged into the router, and tried to make changes?

I too am using WPA for my Actiontec router. Here is set-up page text with the choices --


(Text from the Advanced Security Settings page of the Wireless Settings tab)
Level 1: Securing your wireless traffic as it transmits through the air.
WEP (Recommended)
WEP + 802.1x (For enterprise networks only)
WPA (Allows you to enable a pre-shared key for a home network or more advanced security for an enterprise network)
WPA2 (An enhanced revision of WPA providing stronger security settings)


Each item above has a 'radio dial' selection option.

Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 5 of 5
ok that's odd but your Firmware should be Current Version:
and wpa should be in the wireless settings
Message Edited by Techman28 on 10-13-2008 07:10 PM
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