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Orbi Mesh vs FiOS 3100 Router/Extender

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎12-21-2014

Orbi Mesh vs FiOS 3100 Router/Extender

Message 1 of 7
(529 Views)

I have the Verizon approved Orbi system. Internet and wifi work great. Good coverage. A big issue I have is streaming from the FiOS TV One DVR. Netflix and prime work fine.  The iOS app either doesn't respond for streaming from the DVR or we get an error message. We primarily watch content at night in bed and it is unwatchable. I have restarted everything. Verizon support is useless. All they want you to do is reset everything. Been there, done that. So my question is, would going back to a full Verizon eco-system (their router, etc) be better or solve this? This group seems to be more knowledge. I have posted in the TV forum and no one responds. Admin please do not move this message. It is intended for this group.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,854
Registered: ‎06-24-2018

Re: Orbi Mesh vs FiOS 3100 Router/Extender

Message 2 of 7
(487 Views)

Are you using Orbi connected to a Verizon router?

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎12-21-2014

Re: Orbi Mesh vs FiOS 3100 Router/Extender

Message 3 of 7
(439 Views)

Yes, the Orbi is connected to the Verizon Quantum Gateway Router. The Orbi is setup per Verizon's instructions.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,864
Registered: ‎11-04-2008

Re: Orbi Mesh vs FiOS 3100 Router/Extender

Message 4 of 7
(399 Views)

Have you tried using the help feature within the app?

It goes to a dedicated app support team.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,854
Registered: ‎06-24-2018

Re: Orbi Mesh vs FiOS 3100 Router/Extender

Message 5 of 7
(395 Views)

@tdeprenda wrote:

Yes, the Orbi is connected to the Verizon Quantum Gateway Router. The Orbi is setup per Verizon's instructions.


The Orbi is in AP mode? If not a double NAT may be your issue. 

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎12-21-2014

Re: Orbi Mesh vs FiOS 3100 Router/Extender

Message 6 of 7
(390 Views)

Yes, per Verizon’s setup instructions, it is in AP mode.  

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎12-21-2014

Re: Orbi Mesh vs FiOS 3100 Router/Extender

Message 7 of 7
(389 Views)

Yes, have reached out to support via the app. Only advice was to reset everything. I have reset a few times. 

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