Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Order still "On HOLD" after 2 weeks, install date approaching

Posts: 1
Registered: ‎11-23-2019

Order still "On HOLD" after 2 weeks, install date approaching

Message 1 of 2

My new Fios (internet only) install order at the new address shows up as "on hold" even after 2 weeks - "we are reviewing ... and will reach out to you .. or you can reach us on 1800verizon". The current resident is moving out and disconnecting his services on the same day - Dec 2. Is it "normal" for the order to show "on hold"? Will I get my modem shipped even if the order is on hold, and service running on the promised install date? I work from home and not having internet service is going to be a big issue.


Its been 2 weeks since I placed the order and no one from verizon has reached out to me. When I reached chat and phone (after twice getting dropped around 40+ minutes into the initial hold) they asked me not to worry, I will get the modem delivered exactly on the install date!  They refused to do anything further. That really is worrisome. If it shows that Verizon is still "reviewing", will they ship the modem this week for install on Dec 2?


Can someone help? Any email to contact support directly and escalate?

Moderator Moderator
Posts: 10,596
Registered: ‎03-18-2013

Re: Order still "On HOLD" after 2 weeks, install date approaching

Message 2 of 2

Hi deepika804,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.