Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Ordering problem

SOLVED
Reply
Contributor
Contributor
Posts: 3
Registered: ‎08-24-2015

Ordering problem

Message 1 of 2
(519 Views)

Hello,

    When trying to order the FiOS interent at the 25/25 Mbps package, the title page shows it at $44.99 with $20 off for a 2 year contract. When I go to complete the order, it lists it at $29.99 (not including the $9.99 for the modem rental) per month for 2 years. It should be $24.99 a month! Here is 2 screen shots:

verizon deal.jpg

verizon deal 2.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator Moderator
Moderator
Posts: 10,441
Registered: ‎03-18-2013

Re: Ordering problem

Message 2 of 2
(511 Views)

Hi LtClarke75,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

View solution in original post

1 REPLY 1
Moderator Moderator
Moderator
Posts: 10,441
Registered: ‎03-18-2013

Re: Ordering problem

Message 2 of 2
(512 Views)

Hi LtClarke75,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

View solution in original post

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.