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Outage and poor customer service

Outage and poor customer service

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Contributor MJN
Contributor
Posts: 1
Registered: ‎04-27-2018
Message 1 of 3
(540 Views)

I spoke to a Verizon Supervisor who explained there there is no where to make complaints on poor service with verizon!! 

 

I am a remote worker who's internet and cable has been down for the past two hours, with no solution provided by customer service. I was told maybe in 24hrs and then Id have to wait the entire day for someone to arrive. No appointment scheduled, no ticket number given, phone disconnected and no call back made. Horrible customer service.

2 REPLIES 2
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 2 of 3
(518 Views)

Although that is poor customer service to not at least open a ticket, there is no guarantee of service restoral on a residential account.

It could easily be early next week before a tech can be scheduled if they need to visit your home.

You are eligible for outage credits for outages over 24 hours.

I would recommend you either try calling back to get better service, or try them on twitter @verizonsupport. I have found them helpful in the past.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Moderator Moderator
Moderator
Posts: 1,730
Registered: ‎07-06-2016
Message 3 of 3
(514 Views)
This issue has been escalated to a Verizon agent.
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