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Outages

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Contributor JennaNauerth
Contributor
Posts: 1
Registered: ‎04-03-2016
Message 1 of 2
(498 Views)
I have had an outage for 4 days. We went through all of the suggestions on our Fios app and none of them worked. I called customer service to set up a service appointment to fix it. I was on the phone for an hour trying all of the same methods, none of which worked. They finally set up an appointment for 2 days later. No one showed up. We cancelled our services without any questions why. Terrible customer service.
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Moderator Moderator
Moderator
Posts: 9,139
Registered: ‎03-18-2013
Message 2 of 2
(458 Views)

Hi JennaNauerth,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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