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Outrageous Bill from CMR claim for cut wire

Posts: 1
Registered: ‎09-15-2016

Outrageous Bill from CMR claim for cut wire

Message 1 of 2
On August 19, 2016 we lost all our fios services. After calling tech support, they decided to send a technician. It took 2 full days for a technician to come out. Especially working from home, this was very difficult. Finally when he came, the technician found that the subcontractor who buried the wire actually placed part of it on an empty lot next to our property. When the developer did some work on the lot, the wire got cut. Well, a couple of weeks later, I get a bill from Verizon CMR claims for $186.19 for the tech coming out. That is outrageous!
I called CMR's number on the letter but no one is calling me back and Verizon support cannot help me. I feel Verizon is unethically forcing me to pay a bill for a mistake their subcontractor made. Has a anyone else had this issue? I am so upset and really regret choosing Verizon Fios!
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Moderator Emeritus
Posts: 238
Registered: ‎07-06-2016

Re: Outrageous Bill from CMR claim for cut wire

Message 2 of 2

Hi slee1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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