I returned my router (VZPD G1100) and replaced with exact same model, on 9-13-19. Can not get $12 monthly charge removed through normal channels. All of the initial information I received from Verizon rep's prior to replacing router was that there would no issue removing the charge as it has become standard practice. To date, I have received a one time refund but charge is still on my account.
Verizon, please help!!!
Hi Fiode,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
