PLS HELP - I have no internet, TV and phone services since Monday 5AM, have called several times

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎02-19-2014

PLS HELP - I have no internet, TV and phone services since Monday 5AM, have called several times

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Can some(human) help me get my services back today. I have elderly parents to take care and I have no internet, TV and phone since 5AM Monday. I have called many times and every time I have told that someone is looking into it. What good is it if i have no services.

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Moderator Moderator
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Posts: 10,235
Registered: ‎03-18-2013

Re: PLS HELP - I have no internet, TV and phone services since Monday 5AM, have called several times

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Hi rocko77,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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