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POST YOUR SLOW DOWNLOAD OR UPLOAD SPEED

POST YOUR SLOW DOWNLOAD OR UPLOAD SPEED

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Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015
Message 31 of 54
(5,597 Views)

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\>tracert www.netflix.com

Tracing route to www.us-east-1.prodaa.netflix.com [50.17.181.2]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  FIOS_Quantum_Gateway.fios-router.home [192.168.1
.1]
  2     3 ms     2 ms     2 ms  lo0-100.NYCMNY-VFTTP-316.verizon-gni.net [108.6.
112.1]
  3     6 ms     7 ms     3 ms  G1-1-4-6.NYCMNY-LCR-22.verizon-gni.net [130.81.2
12.194]
  4     4 ms     2 ms     2 ms  ae4-0.NY5030-BB-RTR2.verizon-gni.net [130.81.163
.232]
  5     *        *        *     Request timed out.
  6     6 ms     4 ms     4 ms  0.ae1.BR3.NYC4.ALTER.NET [140.222.229.97]
  7     4 ms     5 ms     5 ms  204.255.168.66
  8     4 ms     4 ms     4 ms  ae-11.amazon.nycmny01.us.bb.gin.ntt.net [129.250
.201.138]
  9    17 ms    12 ms    12 ms  54.240.229.76
 10    14 ms    13 ms    11 ms  54.240.228.204
 11    15 ms    14 ms    14 ms  54.240.229.223
 12    13 ms    14 ms    15 ms  54.240.228.181
 13    13 ms    11 ms    12 ms  205.251.244.66
 14    13 ms    11 ms    12 ms  205.251.245.23
 15    19 ms    17 ms    19 ms  205.251.245.252
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19    22 ms    20 ms    21 ms  216.182.224.239
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\>

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
Contributor ChittagongBoy
Contributor
Posts: 1
Registered: ‎01-26-2015
Message 32 of 54
(5,565 Views)
Download speed drops from 50 to 5/7/8mbps after 7:30 pm every evening , after a 50 min call and various trouble shooting tactics - Im given a replacement router , and also technician visit to further investigate the issue - may I also add the tech on the phone did say that other clients called in with the same issue - so I questioned him how do you intend to solve the problem by swapping the router - so he told me that's a temporary solution until the VZ tech visits the location. Let's see what happens will be back to update !!
Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015
Message 33 of 54
(5,509 Views)

@ChittagongBoy wrote:
Download speed drops from 50 to 5/7/8mbps after 7:30 pm every evening , after a 50 min call and various trouble shooting tactics -Im given a replacement router , and also technician visit to further investigate the issue - may I also add the tech on the phone did say that other clients called in with the same issue - so I questioned him how do you intend to solve the problem by swapping the router - so he told me that's a temporary solution until theVZ tech visits the location. Let's see what happens will be back to update !!

That's totally unacceptable,Verizon Tech visit will no do anything!!!!!!!!!!!!!!

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
Contributor feldspar
Contributor
Posts: 2
Registered: ‎12-03-2012
Message 34 of 54
(5,472 Views)

For the past few days I've been having terrible speeds. I have a 25/25 plan but I'm getting 10/5, maybe.

 

fios.jpg

 

 

Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015
Message 35 of 54
(5,435 Views)

@feldspar wrote:

For the past few days I've been having terrible speeds. I have a 25/25 plan but I'm getting 10/5, maybe.

 


@feldspar wrote:

For the past few days I've been having terrible speeds. I have a 25/25 plan but I'm getting 10/5, maybe.

 

fios.jpg

 

 


 

 

 


 At least it's not 0mbps!!!!!!!!!!!!!!!

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
Contributor iamrta
Contributor
Posts: 4
Registered: ‎01-25-2015
Message 36 of 54
(5,404 Views)

 

I pay for 50/50. This is what I get EVERY evening from about 7 to 11PM. Sometimes even lower. This server is maybe 7 miles away.

 

Router: DIR 868L (Cat5 to the ONT, no TV, no Actiontech, so no bother calling since they can't remote in)

 

PC: i5 / 660ti / 8GB / SSD / Win7 64 / etc / Gaming Rig (Tried both the Atheros and Intel Gigabit controllers)

 

 

5050.JPG

Highlighted
Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015
Message 37 of 54
(5,385 Views)

Tech showed up at 0100 Pm instead of 0500 Pm!!!He replaced the ONT,run separate Ground to the  ground outlet and change the Location of the ONT!!!So far download speed is ok.after test 10 times and consistence.................

 

Test :01.28.2015 before Tech visit

FIOS JAN 28 2015 1000 PM.jpg

And next day after Tech visit

 

FIOS 1100PM 01292015.png

 

 

 

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015
Message 38 of 54
(5,340 Views)

Before Tech visit

 

FIOS JAN 28 2015 1000 PM.jpg

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
Contributor anthonyg
Contributor
Posts: 1
Registered: ‎05-12-2015
Message 39 of 54
(5,005 Views)

Screen Shot 2015-05-12 at 11.41.17 PM.png

 

Download speed is great but upload speed is pathetic! I'm on the 75/75 plan. Support is hopeless as I'm an OS X user and not Windows ... so FIOS support appears to be completely and utterly ignorant in supporting any OS other than Windows.

 

In the past, my upload speeds were exellent. But for the past several days it's ben like this. 

Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015
Message 40 of 54
(4,980 Views)

Did you report to Verizon Fios Tech support?

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
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