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Packet loss issues with Fios [NJ]

Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-16-2012

Packet loss issues with Fios [NJ]

Message 1 of 2

.  I've been having huge packet loss issues for several months now.  Playing an online game correctly is unfeasible.  Ping Plotter shows that I have many 100% packet loss spikes within a minute.


A FiOS tech came to my house but was unable to find anything.  Is there any way I can figure out what the problem is?  I have a feeling it isn't the infrastructure in my house, because when I plug the router into the source cable that comes into my house from the Verizon box outside - the problem persists. Is it the cable lines?  If I switch to Optimum, will this problem continue?  No idea.

Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-16-2012

Re: Packet loss issues with Fios [NJ]

Message 2 of 2

I tried to stream last night (Ustream). I had 80% dropped frames, which means 80% of what I tried to stream did not work. It's more than just a little problem. This is totally non-functional internet.

The download speeds are great. The upload speeds are great. It's just the packet loss that completely kills it. I left pingplotter on overnight. Everything is functional until around 1:00 AM to 7:00 AM. Then everything becomes a mess. It shouldn't be this way.

I really like the speed of FiOS and would prefer not to switch to Optimum Online, but I don't know what my options are at this point, because the packet loss isn't being addressed.  I don't see how this is a problem on my end because a tech came over and found nothing and the problem only occurs at peak times.  If the problem occurs only at peak-times (mostly in the evening) I don't see how it's a problem on my end.


A pic for reference:


Really frustrated.  It's been maybe 7 months. 

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