08-19-2019 01:54 PM
I recently moved and had to cancel my internet service with Verizon. I paid my final bill in July. It cleared my bank, and I got an email from Verizon confirming my payment a few days later.
Since then, on a daily basis, I have been getting phone calls, emails, and mail saying I have not paid my final bill. I even got a letter in the mail saying a collection agency would be sent after me.
I have now called customer support twice. Both times, they looked up my account, confirmed that my balance was zero and my final bill was paid, and wrote a ticket to stop the calls/emails.
It hasn't worked. I continue to receive those phone calls. Every! Day!
And when I log on to my account online, it also says my balance remains at $81 (the $81 I paid in July).
This has been SEVERELY frustrating. And I imagine it will only get worse if a collection agency is sent after me for a bill THAT I ALREADY PAID!!!!
Please help stop this. It is bordering on harassment.
08-19-2019 02:00 PM
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