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Parental Controls

Contributor Andygg
Posts: 2
Registered: ‎09-02-2018
Message 1 of 3

We had new boxes and new router upgrade for the DVR service.  Ever since we had it done my Fios app no longer has parental controls available.  It only gives me the option to

1 Find my wi fi credentials

2 change my network name

3 change my network password

4 change wi fi channel

5 somethig not listed here   < error everytime you click it btw


Before the upgrade I could make profiles for the kids and look at devices using the network etc etc, now the only options I have in my app are the ones listed above.  The website tells me how to do parental controls ( use the My Fios app ) but the app no longer has it?????  I have the most recent version and it is updated.  The instructions on your website tell you to do things that are no longer even in the My FIOS app.  Where do I go to re set up the parental controls for the wi fi ?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,771
Registered: ‎11-04-2008
Message 2 of 3

When I check the latest my FIOS app (not the FIOS TV app), under Internet, I see parental controls.
Have you looked there?

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Contributor Andygg
Posts: 2
Registered: ‎09-02-2018
Message 3 of 3

Yes thats the problem, I was using the app and the parental controls before the new boxes and router were installed.  Now when I go into the same app, it just gives me the options I listed above, where before it worked

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