05-01-2020 03:27 PM
A few months back, the device profiles stopped working for us.
I didn't realize it at first, as we were pulling the kids off xbox manually. Now that they are staying up later and later, I'd like it to just shut off.
The parental controls just ignore the rules set up in the profile. ie: if internet gets blocked starting at 11 pm, it doesn't turn off and the kids are still playing at 11:30 pm.
I've tried reinstalling the app and rebooting the router. Still ignores the time limitations.
Any help is appreciated.
09-27-2020 10:41 AM - edited 09-27-2020 10:42 AM
This poster, please relax for a second.
Parent Control synchronization is a known problem for FiOS App. The current workaround is to directly setup everything in the router's GUI.
Make sure the intended-to-be-blocked device's IP address is correct. Sometimes the router releases a different IP address for a device. Since you blocking All Internet Access, you can use Access Control under Firewall (in GUI). There, you can block internet access based on MAC address, which is sort of a permanent address for a device.
If your kids know how to bypass Parental Controls and Access Control, then it is quite easy for them to evade the restrictions. Well, at that point, they probably won't play games any more but become a network engineer. I am just conjecturing. 😄
09-27-2020 01:35 PM
This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.
10-16-2020 01:48 PM - edited 10-16-2020 01:49 PM
Hi Cang_Household -
Thanks for the post on managing parental controls. Unfortunately, your suggestion to use the router GUI doesn't work because Verizon forces you to use the app only to manage parental controls. If I go to the router's parental controls or device management pages, the options to manage a given device are disabled and a message states that I must use the app to manage parental controls.
As you point out, the app still has synchronization issues. I'm wondering if there is a known way to force a re-sych between the router and app that you know of? This would solve the problem, I think.
I do also think you've brought up another issue as well - the router, it seems, recycles IP addresses. So the parental control groupings we painstakingly input become null and void when this happens. Worse, a device that was formerly not managed (my wife's, for instance), ends up under parental control!! How verizon chose to use IP address for parental controls is beyond me. The correct solution is to use MAC address I would think.
Any/all help appreciated!
10-16-2020 03:05 PM
You cannot setup Parental Controls manually on the router? What router do you have, G3100 or G1100?
I referenced this Help page. https://www.verizon.com/support/residential/internet/security/parental-controls