Partial Outage - some sites won't load - like google and even VZ sites

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎10-19-2011

Partial Outage - some sites won't load - like google and even VZ sites

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having partial outage - all computers. All computers have no access issues when using an AT&T MiFi. Yet, FIOS is not loading pages www.google.com, etc.  even Verizon Forums images and supporting content not loading (CDN, etc.).

 

Router has been rebooted, etc.  Even back to factory defaults.

 

Please don't assume (support) that we don't know how TCP/IP works.

 

check your network.

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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Partial Outage - some sites won't load - like google and even VZ sites

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Very same problem you described here on the north shore of Long Island.  It's been intermittent all morning but connectivity is broken more than working.

 

I'm actually using at&t cellular data to enter this message.  I can't connect to this site via a hardwired connection to my FiOS router.

 

I spent a while talking to a helpful Verizon tech support guy on the phone.  After numerous standard troubleshooting steps I asked him to hold and I called a neighbor who has FiOS.  He confirmed he, the neighbor, was having the same issues this morning.  That changed the direction the tech support agent was going.  He was then able to confirm an area problem, although he didn't say how wide the area was.

 

Tech support did open a trouble ticket which says it will be closed by 5:00 PM on 7/7.  I hope it doesn't take that long but at least it confirms Verizon is aware of the problem and is working on it.

 

Keeping my fingers crossed the fix happens sooner rather than later.

 

edit/update:  I'm able to sign on to the forum via FiOS now, and when I did I got this notice:

 

  

Outage Alert - Internet Access 

An outage has been detected that impacts your ability to access the Internet, send and receive email, streaming video services, including FiOS Video On Demand. Estimated Restoration time: 02-JUL-15 19:00:00  EDT

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎10-19-2011

Re: Partial Outage - some sites won't load - like google and even VZ sites

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it's back...
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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎10-19-2011

Re: Partial Outage - some sites won't load - like google and even VZ sites

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nope. down again. back to AT&T.

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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Partial Outage - some sites won't load - like google and even VZ sites

Message 4 of 9
(2,324 Views)

Very same problem you described here on the north shore of Long Island.  It's been intermittent all morning but connectivity is broken more than working.

 

I'm actually using at&t cellular data to enter this message.  I can't connect to this site via a hardwired connection to my FiOS router.

 

I spent a while talking to a helpful Verizon tech support guy on the phone.  After numerous standard troubleshooting steps I asked him to hold and I called a neighbor who has FiOS.  He confirmed he, the neighbor, was having the same issues this morning.  That changed the direction the tech support agent was going.  He was then able to confirm an area problem, although he didn't say how wide the area was.

 

Tech support did open a trouble ticket which says it will be closed by 5:00 PM on 7/7.  I hope it doesn't take that long but at least it confirms Verizon is aware of the problem and is working on it.

 

Keeping my fingers crossed the fix happens sooner rather than later.

 

edit/update:  I'm able to sign on to the forum via FiOS now, and when I did I got this notice:

 

  

Outage Alert - Internet Access 

An outage has been detected that impacts your ability to access the Internet, send and receive email, streaming video services, including FiOS Video On Demand. Estimated Restoration time: 02-JUL-15 19:00:00  EDT

View solution in original post

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Contributor
Contributor
Posts: 1
Registered: ‎07-02-2015

Re: Partial Outage - some sites won't load - like google and even VZ sites

Message 5 of 9
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I'm having same trouble--google/gmail/youtube are the sites most affected. Even on my phone. It's gotten a bit better since earlier this morning.

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎10-19-2011

Re: Partial Outage - some sites won't load - like google and even VZ sites

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seems restored now

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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Partial Outage - some sites won't load - like google and even VZ sites

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Ditto here.
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Bronze Contributor II
Bronze Contributor II
Posts: 82
Registered: ‎08-07-2009

Re: Partial Outage - some sites won't load - like google and even VZ sites

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Restored in Syracuse NY

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Moderator Moderator
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Posts: 10,237
Registered: ‎03-18-2013

Re: Partial Outage - some sites won't load - like google and even VZ sites

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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