07-02-2015 05:59 AM - edited 07-02-2015 06:00 AM
having partial outage - all computers. All computers have no access issues when using an AT&T MiFi. Yet, FIOS is not loading pages www.google.com, etc. even Verizon Forums images and supporting content not loading (CDN, etc.).
Router has been rebooted, etc. Even back to factory defaults.
Please don't assume (support) that we don't know how TCP/IP works.
check your network.
Solved! Go to Solution.
07-02-2015 06:52 AM - edited 07-02-2015 07:59 AM
Very same problem you described here on the north shore of Long Island. It's been intermittent all morning but connectivity is broken more than working.
I'm actually using at&t cellular data to enter this message. I can't connect to this site via a hardwired connection to my FiOS router.
I spent a while talking to a helpful Verizon tech support guy on the phone. After numerous standard troubleshooting steps I asked him to hold and I called a neighbor who has FiOS. He confirmed he, the neighbor, was having the same issues this morning. That changed the direction the tech support agent was going. He was then able to confirm an area problem, although he didn't say how wide the area was.
Tech support did open a trouble ticket which says it will be closed by 5:00 PM on 7/7. I hope it doesn't take that long but at least it confirms Verizon is aware of the problem and is working on it.
Keeping my fingers crossed the fix happens sooner rather than later.
edit/update: I'm able to sign on to the forum via FiOS now, and when I did I got this notice:
An outage has been detected that impacts your ability to access the Internet, send and receive email, streaming video services, including FiOS Video On Demand. Estimated Restoration time: 02-JUL-15 19:00:00 EDT
07-02-2015 08:48 AM
I'm having same trouble--google/gmail/youtube are the sites most affected. Even on my phone. It's gotten a bit better since earlier this morning.
04-26-2018 08:25 AM
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