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PasswordReset Tool hangs

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jrsyangl
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-20-2009

PasswordReset Tool hangs

Message 1 of 7
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When I try to reset my FIOS password using the Password Reset Tool, the process hangs in the step "Detecting Supported Email Accounts..." The activity circle goes around and around but nothing happens. I am using Windows XP Pro SP3, Internet Explorer 8, Outlook Express 6. I seem to be able to send and receive email, at least on my home computer. I don't know about web email. Verizon Support was not helpful. Any help would be appreciatedLou
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VZ_KG
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 19
Registered: ‎03-24-2009

Re: PasswordReset Tool hangs

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(7,223 Views)

Yes, it is the same password as used for WebMail and/or Verizon Central. Thx!

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spacedebris
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: PasswordReset Tool hangs

Message 2 of 7
(7,392 Views)
Do you have another browser? I know some of the Verizon web pages are having problems with IE 8. You may want to try Firefox and see it you have better results.



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Error exists between keyboard and chair.
jrsyangl
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-20-2009

Re: PasswordReset Tool hangs

Message 3 of 7
(7,388 Views)
Thanks for the suggestion. I don't have Firefox, but I have been thinking about uninstalling IE8 and going back(forward?) to IE7.
jrsyangl
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-20-2009

Re: PasswordReset Tool hangs

Message 4 of 7
(7,355 Views)
Well I reverted to IE7, and now I can't seem to find the Password Reset Tool in the VZ In Home Agent software. Has the software changed in the last few days or does one get a different version for IE7? If anyone knows how to get to the Reset Tool with IE7, please let me know.
VZ_KG
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 19
Registered: ‎03-24-2009

Re: PasswordReset Tool hangs

Message 5 of 7
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This tool can be accessed from Internet/Email Help section. If you try to setup email and don't remember your email password, you can use "Forgot Password" to reset your password.  If you face any issues, pls post back here.
jrsyangl
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-20-2009

Re: PasswordReset Tool hangs

Message 6 of 7
(7,299 Views)
OK, thank you, I see where you mean. Is that  same password  used for Webmail, and/or for Verizon Central?
VZ_KG
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 19
Registered: ‎03-24-2009

Re: PasswordReset Tool hangs

Message 7 of 7
(7,224 Views)

Yes, it is the same password as used for WebMail and/or Verizon Central. Thx!

View solution in original post

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