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Paying for Fios 35/35 plan but getting way less.

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scotprice
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Contributor
Posts: 1
Registered: ‎12-27-2011

Paying for Fios 35/35 plan but getting way less.

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I am currently a subscriber to the Fios Internet 35/35 plan, and for fun I thought I would do a speedtest to check if I was getting what I was paying for. 

 

I closed down all the other devices using internet in my house, and ran the Verizon Speed Test 10 separate times.  The average of these time were 10.34 down, and 6.07 up.  I also ran the test on speedtest.net, and speakeasy.net and got about 9.9 down, and 7.7 up.

 

Why is my speed so degraded?  It seems like I am getting ripped off here seeing as there are much lower priced plans that still are over the slow speeds I am getting.

3 REPLIES 3
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,590
Registered: ‎12-15-2010

Re: Paying for Fios 35/35 plan but getting way less.

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Are you speed testing on a Wired or Wireless connection? Are you also trying different servers to ensure the speedtest server isn't the problem?

ksternberg
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎11-16-2011

Re: Paying for Fios 35/35 plan but getting way less.

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Now, now. Remember your service agreement, o.k.? Verizon never guarantees any specific connection speed. Don't like it? Then use the other FIOS.

mattheww
Silver Contributor V
Silver Contributor V
Posts: 668
Registered: ‎10-26-2008

Re: Paying for Fios 35/35 plan but getting way less.

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In general FiOS is a you get what you pay for service (at least between the Central Office and your premises). So unless you have been mis-provisioned (possible), you probably do have a at least a 35/35 link between your premises and the Central Office. Verizon should be able to verify you are correctly provisioned for 35/35 service. I am assuming you are not in an apartment complex, where VDSL is often used to get from the MDU ONT to your premises, and VDSL will not support 35/35 service.

 

You have not mentioned whether you are running wired Ethernet, or wireless. If you are running wireless, the chances of getting anywhere near 35mbps service are very poor. There are just too many issues that limit 802.11g wireless to considerably less than the maximums quoted.

 

You also haven't mentioned what operating system you are using. Windows 7 dynamically allocates space for the buffers, so they roll up and down based upon demand. The problem is that it happens fairly slowly. The default buffers in Windows 7 are nowhere near adequate for 35/35 service, so you have to run the speed test repeatedly, one test right after another to get an accurate indication. The repeated demand will in fact cause Windows 7 to slowly increase the allocated buffer space until you get to a point that is adequate for 35/35 service.

 

Lastly, you might want to run a diagnostic such as ndt.anl.gov to see what is really going on. Pay particular attention the information in the Statistics and other information tabs. The information can often be quite enlightening.

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