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Periodic Outages

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Contributor
Contributor
Posts: 2
Registered: ‎06-02-2017

Periodic Outages

Message 1 of 4
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Periodically (2x/month-ish) i loose internet connection. This seems to typically occur  around a large and/or repetitive network operation... (Downloading all 5 Debian Linux ISOs, Syncing Assets to S3, etc.; I'm work at home Computer Programmer and DevOps admin)

 

Every time the Quantum router shows no Error (White Globe). Nor does the ONT (1-211M-K; no error indicators) in my basement. However in every case (literally) cycling the power on the PS/BBU (by used of the blue button) attached to the ONT resolves it.

 

All the while whatever long or repetitive operation that was in process, crashes due to a lost connection or timeout. I do such things 2-3x a month. Oddly enough, that third time... it doesnt fail.

 

What can i do to prevent this issue? Is it 'normal' in terms of the devices expected operation? Does anyone have a suggested way to cycle it without having to get physical access? (i have to pull out and climb a 3 step ladder... they mounted the BBU/PS on the basement rafters)

 

[EDIT; 201706030422Z] -- It only seems to affect data (internet)/OSG (while part of the set top box, all the other functions work, so i assume the OSG is internet based).

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Gold Contributor VII
Gold Contributor VII
Posts: 5,091
Registered: ‎10-18-2016

Re: Periodic Outages

Message 2 of 4
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The problem is the router only need be refreshed. You don't need to do anything to the ONT unless Verizon tells you to do anything with it.

 

once a week sometimes once a month I get the dreaded chore of recycling my router.

i will be connected but the speed is apt to be a might slow. Then again I use my service for residential pleasure and not to perform the duties and functions you are putting your connection through.

 

i cannot stress this enough that you may want to get rid of the Quantum G1100 and simply use your own router. I always go high end but there are mid range priced routers that are rated higher than the green wave brand of router.

 

no need to get on a ladder since you should not have to access the ONT or the Battery Backup Unit. I wish Verizon locked the boxes so no one can mess with them until Verizon sends a tech out. But for now it is what it is.

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Contributor
Contributor
Posts: 2
Registered: ‎06-02-2017

Re: Periodic Outages

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I actually do have my own router, the default G1100 doesnt cover my house...

 

TPLink <-> G1100 <-> ONT

 

Is the current setup, the G1100's wifi is disabled, and its wired in to the TPLink. Do you have a suggested high-output coax in router that works with the DVR and programming guide?

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Gold Contributor VII
Gold Contributor VII
Posts: 5,091
Registered: ‎10-18-2016

Re: Periodic Outages

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@grmartin wrote:

I actually do have my own router, the default G1100 doesnt cover my house...

 

TPLink <-> G1100 <-> ONT

 

Is the current setup, the G1100's wifi is disabled, and its wired in to the TPLink. Do you have a suggested high-output coax in router that works with the DVR and programming guide?


No unfortunately I don't use that setup.

i directly use the ONT-Netgear Nighthawk

i then use my own wifi, and in my patio I use a Netgear Extender which is really not needed but I can move it out to the yard if necessary. 

 

I do not  use any other Fios services, sorry.

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