Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

Phone interference

Reply
Highlighted
Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎07-06-2009

Phone interference

Message 1 of 3
(5,569 Views)

Quote from a Verizon Employee: "If your interference is coming from a 2.4GHz phone, the sure fire solution is to change to a 900MHz or 5GHz phone."

 

This is TRUE, I disconnected my 2.4GHz phone and there was no longer any interference, however I'm going to buy a new phone, does the phone have to be exactly 5GHz? Can it be higher?

 

Please let me know, I play games and I'm sick and tired of having stupid phone interferences that disconnect my internet during games where I play with different people.

2 REPLIES 2
Highlighted
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎08-19-2009

Re: Phone interference

Message 2 of 3
(5,562 Views)

Higher is fine. If you really want to plan things out you could do some research into exactly what bands the 5 GHz wireless-N protocol uses so that when you one day, presumably, get a 5 GHz wireless router you won't run into the same problems.

 

FWIW, we just bought a 6 GHz phone system since we were having troubles with our wireless dropping whenever the phone rang.  Changing channels wasn't really much of an option due to all of the other neighborhood wireless networks.  The 6 GHz frequency does not at all interfere with the 2.4 GHz wireless router and also allows us to upgrade to a 5 GHz wireless-N router in the future.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Phone interference

Message 3 of 3
(5,563 Views)

Have you tried changing the channel your router is using? If you haven't, before buying a new phone system, I suggest you log into your router and try diferent channels to see if you can find one where there is no conflict. Most people seem to recommend Channel 11 to avoid conflicts, I have found that Channel 1 seems to work best for me for some reason, and I do have a 2.4 GHz wireless phone on my desk about 4 feet from my router.

 

If you do decide to buy a new phone system,I think pretty much any 5 GHz  or higher system will not conflict.

 

Just something you can try before you invest in a new phone...

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.