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Please check the LIVE CHAT Record and return my money back.

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Lilly007
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Posts: 1
Registered: ‎03-06-2015

Please check the LIVE CHAT Record and return my money back.

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This is the situation.

 

My 2-year contract ended on 1-15-2015, and I ordered a new device iphone 6 plus (64G) on 1-13-2015 and selected Edge plan (I line, 1GB data, unlimited call and message from 1-15-2015, totally price $80/ month). I had a live chat with a lady and a man, and also confirmed it with call. 

 

Now I found that the bill became $183 !!!  6GB data is stead of 1GB. The stupid thing is that I paid the same amount ($183) last month as I thought first month charged more because of handing fee.... Now this month It also 183. So I contact with LIVE chat person and ask them to check the LIVE CHAT record to compensate the losses. They told me that they can't enter the record and can't make this remedy. 

 

So, why do I need take resposible for this mistake? Why do I need pay $200 more? Why can't your guys see the record and find the evidences? Actually I only use 20% data of 1GB, why you HELP me order 6GB? 

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gs0b
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,853
Registered: ‎12-02-2012

Re: Please check the LIVE CHAT Record and return my money back.

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Welcome to the forums.  You're talking to other users here.  Further, your talking to users of Verizon's fixed location residential services including FiOS, DSL and telephone.  Your issue is with Verizon Wireless.  Visit their web site for support options.

http://www.verizonwireless.com/

 

Good Luck.

 

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gs0b
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,853
Registered: ‎12-02-2012

Re: Please check the LIVE CHAT Record and return my money back.

Message 2 of 3
(1,047 Views)

Welcome to the forums.  You're talking to other users here.  Further, your talking to users of Verizon's fixed location residential services including FiOS, DSL and telephone.  Your issue is with Verizon Wireless.  Visit their web site for support options.

http://www.verizonwireless.com/

 

Good Luck.

 

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ElizabethS
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Posts: 6,227
Registered: ‎04-29-2009

Re: Please check the LIVE CHAT Record and return my money back.

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These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless Community at http://community.verizonwireless.com/

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