Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Please remove router fee

Reply
LWAESSA
Contributor
Contributor
Posts: 1
Registered: ‎01-03-2018

Please remove router fee

Message 1 of 3
(662 Views)

I spoke to a Verizon rep yesterday who said that she was authorized by her supervisor to remove the router fee on my account. Today, the router fee is still showing on my Verizon's account online. Please remove the router fee on my account. 

2 REPLIES 2
jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,248
Registered: ‎10-18-2016

Re: Please remove router fee

Message 2 of 3
(638 Views)

@LWAESSA wrote:

I spoke to a Verizon rep yesterday who said that she was authorized by her supervisor to remove the router fee on my account. Today, the router fee is still showing on my Verizon's account online. Please remove the router fee on my account. 


You have me a mite confused. Router rental fees are charged when you use the verizon fios routers (Quantum Gateway Router G1100) no matter if it was not explained to you on sign up or not. However if you are using your own store bought router or you purchased the verizon router outright, there are no $12 a month rental fees.

 

you have to give more details.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Please remove router fee

Message 3 of 3
(582 Views)

This is mainly a peer to peer support forum.

Might take a few days to show up in account.

If you still have concerns, you will need to contact support at 1800Verizon or twitter @verizonsupport


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.