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Please remove router fee

Please remove router fee

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Contributor LWAESSA
Contributor
Posts: 1
Registered: ‎01-03-2018
Message 1 of 3
(259 Views)

I spoke to a Verizon rep yesterday who said that she was authorized by her supervisor to remove the router fee on my account. Today, the router fee is still showing on my Verizon's account online. Please remove the router fee on my account. 

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Gold Contributor VII
Gold Contributor VII
Posts: 4,832
Registered: ‎10-18-2016
Message 2 of 3
(235 Views)

@LWAESSA wrote:

I spoke to a Verizon rep yesterday who said that she was authorized by her supervisor to remove the router fee on my account. Today, the router fee is still showing on my Verizon's account online. Please remove the router fee on my account. 


You have me a mite confused. Router rental fees are charged when you use the verizon fios routers (Quantum Gateway Router G1100) no matter if it was not explained to you on sign up or not. However if you are using your own store bought router or you purchased the verizon router outright, there are no $12 a month rental fees.

 

you have to give more details.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,747
Registered: ‎11-04-2008
Message 3 of 3
(179 Views)

This is mainly a peer to peer support forum.

Might take a few days to show up in account.

If you still have concerns, you will need to contact support at 1800Verizon or twitter @verizonsupport


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