I just had so cal edison come out and replace a power line in front of my house. For whatever reason they cut the power to my fios box and didn't care to reconnect it. I called verizon and had the problem fixed the very next day, or so it seemed. Now i am having slow internet speeds, having to call once or twice a day, and dealing with very poor customer service while they try to explain it as "you are experiencing slow wireless speeds because of the amount of youdevices you have connected." When i tried to get stern and explain that even with all of the devices connected before, in the same exact way, i never had any issues before, i never even called to complain about poor interenet speeds because they were always very fast.
As i write this i am very upset and perturbed that verizon would treat any customer this way, and expect them to believe that although I had no previous problems with my internet speeds, that it is related to the amount of devices that are connected. Are you guys trying to throttle the data connection based upon how many devices are connected to my Fios Quantum gateway? What is the deal?
Hi krisy0uk,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
