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Possible to have Gigabit, but not be offered TV

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Contributor
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Registered: ‎02-26-2020

Possible to have Gigabit, but not be offered TV

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Is it possible to have Fios Gigabit, but not be able to get TV.  I am being told that TV is not available, even though I am a paying subscriber of Gigabit.  I am living in a new home, but it is in the same town as my old home, that had fios tv.  How can it be TV is not available?  I thought interenet and TV ran off the same thing?

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,752
Registered: ‎12-02-2012

Re: Possible to have Gigabit, but not be offered TV

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TV is a different product that requires a franchise agreement from the local or state government.  If Verizon does not have a franchise agreement in your area, they can't sell TV service.

 

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Registered: ‎02-26-2020

Re: Possible to have Gigabit, but not be offered TV

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But what if I am in the same town as I was before?  Where I had TV at?

 

Although it is a different zipcode.  I am still in the same town....

 

Does it go by Zipcode?

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,752
Registered: ‎12-02-2012

Re: Possible to have Gigabit, but not be offered TV

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It should go by municipal boundaries, not zip code.  You could try asking here:

https://www.dslreports.com/forum/vzdirect

This connects you Verizon's social media team, who are often able to give better answers then the front line phone reps.

 

Good Luck.

 

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