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Power Outages shut down Fios for 24 hours??

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Contributor
Contributor
Posts: 1
Registered: ‎09-11-2008

Power Outages shut down Fios for 24 hours??

Message 1 of 4
(8,580 Views)

I have had Fios for a few years now, and every time that there is a power outage, even if briefly, the Fios internet goes down and will not connect after power is restored. There is then a beep from the box in the garage, and the light has then been moved to an orange color. It takes about 24 hours for the box to reset, generally the next morning it will work.

 

My boyfriend has the same Fios box, however when his power goes out at his home, this situation never occurs and the internet will come back as soon as power is available.

 

Is this normal? Is there a way to fix it. It is an incredible inconvenience and am tempted to switch just for that fact

 

Please help!!.

3 REPLIES 3
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Bronze Contributor II
Bronze Contributor II
Posts: 152
Registered: ‎08-06-2008

Re: Power Outages shut down Fios for 24 hours??

Message 2 of 4
(8,541 Views)
Call the fibre solutions center and report your issue. After a power outage, your service should be available right away. You shouldn't have to reset the box or the router.
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Power Outages shut down Fios for 24 hours??

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(8,496 Views)
No, it is not normal. Once power is restored you should come right back up. Follow Henry's advice and call Fios repair.
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 77
Registered: ‎09-16-2008

Re: Power Outages shut down Fios for 24 hours??

Message 4 of 4
(8,432 Views)
The beepin on the ONT means that it is still running on battery power, definately call the FSC (Fiber Solutions Center) if it is still beeping. They will most likely have you make sure that the outlet that the box is plugged into is getting power and no breakers were tripped. If all is ok on your end they will most likely send a technician to get this repaired.

Jim
Verizon Telecom
Fiber Solutions Center


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