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Problem with Showtime Anytime app and Parental controls

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Contributor
Posts: 3
Registered: ‎10-06-2012

Problem with Showtime Anytime app and Parental controls

Message 1 of 11 (27,666 Views)

Having a problem here,

 

I've the showtime anytime app on my iPad.  If i log in using my primary account, i have no problem.  If i log in with either of two secondary accounts, i cannot watch anything rated above PG-13.

 

I have checked the parental control settings in the web interface several times.  They are set to allow viewing of anything, and i am still unable to watch anything over PG-13 on the secondary accounts.

 

I've been dealing with Verizon's support for about two weeks now, with no resolution (but that is another complaint for another day).

 

 

Any ideas?

10 REPLIES
Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009

Re: Problem with Showtime Anytime app and Parental controls

Message 2 of 11 (27,659 Views)

did you login to the main account

then hover over account 

hover over account profile 

and select residential 

 

 

and then click on sub accounts

and then click on each individual sub account

 

 

When you create sub accounts, you tell the age of the person using it, which enables parental controls for those users, but that is done from the main account.

Contributor
Posts: 3
Registered: ‎10-06-2012

Re: Problem with Showtime Anytime app and Parental controls

Message 3 of 11 (27,646 Views)

Yes, i did.

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009

Re: Problem with Showtime Anytime app and Parental controls

Message 4 of 11 (27,643 Views)

www.verizon.com/fiostvcentral   

 

log in there, and then click settings, and there is a parental control section there under settings.  

Contributor
Posts: 3
Registered: ‎10-06-2012

Re: Problem with Showtime Anytime app and Parental controls

Message 5 of 11 (27,605 Views)

Yup,  I've been there several times.  I've tired turning them off (they were off to begin with), as well as turning them on and setting them to their least restrictive setting.

 

Still cannot view anything rated above PG-13 on my iPad via the Showtime Anyime app.

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009

Re: Problem with Showtime Anytime app and Parental controls

[ Edited ]
Message 6 of 11 (27,591 Views)

make sure that when you login to that site, you are logging in with the sub accounts, and not the primary.     If it is fine there, even when signed in with sub accounts, then it might be the parental controls in the IPAD.  I had the same problem with netflix.    so check your parental controls in the ipad next.   

Contributor
Posts: 1
Registered: ‎10-08-2012

Re: Problem with Showtime Anytime app and Parental controls

Message 7 of 11 (27,518 Views)

Same exact issue here.  Any ideas? I've tried everthing already mentioned.

Contributor
Posts: 2
Registered: ‎10-09-2012

Re: Problem with Showtime Anytime app and Parental controls

Message 8 of 11 (27,453 Views)

Found the solution.  The parental controls is not a Verizon barrier, but rather a Showtimeanytime barrier.  To change the default parental controls for a subaccount (which defaults to restrict all non-children programming viewing), you must login to the showtimeanytime page (www.showtimeanytime.com) with your primary Verizon credentials.  Once logged in, you can access the parental controls under your account settings (hover over your username and you will see Settings link in top right hand corner), which controls the parental controls of your subaccounts.

 

Here is an online article discussing showtimeanytime and the parental features.

 

http://blog.chron.com/techblog/2012/01/showtime-anywhere-brings-dexter-homeland-californication-to-t...

 

 

Contributor
Posts: 2
Registered: ‎10-09-2012

Re: Problem with Showtime Anytime app and Parental controls

Message 9 of 11 (27,452 Views)

One additional note, the showtimeanytime site is a flash app.  You may have to delete your cookies so that the app does not try and use the cached parental control settings for your subaccount.

 

Contributor
Posts: 1
Registered: ‎11-25-2012

Re: Problem with Showtime Anytime app and Parental controls

Message 10 of 11 (26,859 Views)

I've been trying to resolve this with my sub-accounts as well. I have set the restriction to NR on the verizon site, and the Showtime site says I can't set them there, I have to set them at the verizon site. The HBO GO site works properly so I'm missing something with the Showtime app.  I even uninstalled the app from my phone and reinstalled after the controls were set. No luck. Any other ideas out there?

 

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