02-17-2014 12:17 PM
Verizon Tech Support:
Please see the link below...there are SEVERAL Verizon FIOS customers who can't use their Ooma VoIP because of this problem with a Verizon Internal Router
Can you please give this immediate attention and fix this problem?
02-17-2014 02:47 PM - edited 02-17-2014 02:54 PM
Actually notning shown in the thread pointed to seems to imply a Verizon problem. Not that it might not be their problem., but it looks like a bigger problem after it leaves Verizon servers.
02-17-2014 05:56 PM
02-18-2014 04:28 AM
Nothing shows that as particular a problem. It does look like it is searching for a route to ooma. Note it looks to me as if it tried two different gateways from Verizon to networks that talk to OOMA. I hint that something is wrong elsewhere.
NOTE PING TESTS to these servers mean nothing, they are set to give the lowest priority to pings, and so if busy and you don't set the timeout high you will often see dropped packets.
02-18-2014 11:34 AM
Let me also throw my hat in the ring of Verizon FIOS customers who can not use their ooma device. I can't definitively say it is Verizon, although that would be my guess. Plenty of other people have tested their ooma devices on friend's cable provider's and they are not having the problem. Only FIOS users are having the issue.
02-18-2014 01:53 PM
Don't specifically see it but it may be trying different routes because of peering problems between verizon and whatever ISP serves OOMA. Their are lots of reports of some peering disputes between the various companies.
And yet I know one OOMA user in NY who says he hasn't seen any problems. Still it could be regional. I think i've seen verizon servers with 157.x.x.x listed in other peering disputes. Not sure which area of the country they are in. California?
02-19-2014 04:49 AM
02-19-2014 12:25 PM
This is definelty Verizon FiOS issue. This happened after court overturned Net Neutrality.
And I proved by using VPN, when I connect via VPN I have no issue with Ooma nor Netflix.
Without VPN, quality of Ooma and Netflix gets downgraded.
02-20-2014 10:28 AM