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Property Damage

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Contributor CRA
Contributor
Posts: 1
Registered: ‎06-03-2014
Message 1 of 3
(766 Views)

I am the property manager for a commercial building that recieved water damage due to improperly installed FIOS lines.  How do I file a claim? Thanks 

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Moderator Moderator
Moderator
Posts: 9,394
Registered: ‎03-18-2013
Message 2 of 3
(751 Views)

Hi CRA,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Employee Employee
Employee
Posts: 3,188
Registered: ‎04-10-2013
Message 3 of 3
(689 Views)

CRA,

 

If you have any further questions about this, please make a post in the private support thread.

 

Josh B

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