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Quantum G1100 Router suddenly not keeping 5ghz connections

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wecoyote5
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-12-2017

Re: Quantum G1100 Router suddenly not keeping 5ghz connections

Message 71 of 416
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Hi all,

I don't want to hijack the thread so if anyone has just a quick answer I'd appreciate it. I am battling the same 5GHz radio issue as you all and I'm trying to go through the logs to try and identify a possible trigger for the radio going down and the log times are always 5hrs off of the real time. The router's system time is correct but the log times are always off. It makes it frustrating to review logs when the times aren't right.  I can obviously adjust for it but I was wondering if anyone knew why.

Thanks

rich_lux
Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎02-15-2012

Re: Quantum G1100 Router suddenly not keeping 5ghz connections

Message 72 of 416
(1,633 Views)

@wecoyote5 wrote:

Hi all,

I don't want to hijack the thread so if anyone has just a quick answer I'd appreciate it. I am battling the same 5GHz radio issue as you all and I'm trying to go through the logs to try and identify a possible trigger for the radio going down and the log times are always 5hrs off of the real time. The router's system time is correct but the log times are always off. It makes it frustrating to review logs when the times aren't right.  I can obviously adjust for it but I was wondering if anyone knew why.

Thanks


The logs are probably using Greenwich Mean Time or Zulu Time which is currenlty 5 hours later than Eastern Standard Time.  Many logging systems do this so you don't need to know which timezone the log was created in.

Greenwich Mean Time

Rich

 

Simbapenn
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎12-09-2017

Re: Quantum G1100 Router suddenly not keeping 5ghz connections

Message 73 of 416
(1,625 Views)

Is IPv6 enabled for people?  Mine is disabled.  

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,961
Registered: ‎11-04-2008

Re: Quantum G1100 Router suddenly not keeping 5ghz connections

Message 74 of 416
(1,606 Views)

If you have an android device, try loading an app called wifi analyzer.

If can tell you if the rotuer has quit transmitting or if you just can log into that ssid.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
yosM45
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎12-15-2017

Re: Quantum G1100 Router suddenly not keeping 5ghz connections

Message 75 of 416
(1,562 Views)

So I spoke to tech support for the 14th time in three weeks. 

 

Pointed this thread and the other one on DSL reports and despite teir 2 support acknowledging that it's more wide spread then they were aware of, they are sending me my 3rd Gateway in 2 weeks.

 

So much for technical support.

 

 

Bullet481
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-13-2017

Re: Quantum G1100 Router suddenly not keeping 5ghz connections

Message 76 of 416
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So I wonder what my chances are of getting Verizon to refund me for my router to supplement the cost of buying a new one that works? 

 

They should right?  I mean we buy into it all thinking it's their router we'll be safe right?

yosM45
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎12-15-2017

Re: Quantum G1100 Router suddenly not keeping 5ghz connections

Message 77 of 416
(1,558 Views)

You'll still need it if you she TV and phone services.

Bullet481
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-13-2017

Re: Quantum G1100 Router suddenly not keeping 5ghz connections

Message 78 of 416
(1,555 Views)

Yes I know. Well maybe they'll meet us in the middle?  It's only doing half it's job right now. 

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,232
Registered: ‎10-18-2016

Re: Quantum G1100 Router suddenly not keeping 5ghz connections

Message 79 of 416
(1,558 Views)

@Simbapenn wrote:

Is IPv6 enabled for people?  Mine is disabled.  


Verizon does not have IPv6 enabled for anyone.

 

yosM45
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎12-15-2017

Re: Quantum G1100 Router suddenly not keeping 5ghz connections

Message 80 of 416
(1,552 Views)

One of my neighbors has the same issue as us and is trying to get Verizon to acknowledge the issue so they can release them from the contract and they can switch to Xfinity.

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