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Quantum Gateway 5ghz wifi stopped working?

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Contributor
Contributor
Posts: 3
Registered: ‎04-14-2019

Quantum Gateway 5ghz wifi stopped working?

Message 1 of 6
(4,054 Views)

I had the Fios triple play installed 3 weeks ago and everything worked perfectly for the first week or so.  After that the 5Ghz wifi no longer works on any of my devices, the 5ghz network option shows up and connects but I can only use it for about 2 minutes before the connection goes dead.

 

I know it's not a hardware issue because I just recieved a replacement G1100 today and I'm having the same exact problem.  The 2.4Ghz option works fine, as does a wired connection, only the 5ghz wifi is having issues.

 

It's not because I'm too far away as I'm less than 15 feet from the router.  It is not a hardware issue because it worked perfectly for the first week on my last G1100.  I have rebooted, reset my ONT, factory reseted the router, turned off dfs channels, tried to autocorrect my service through my tv, have tried changing the DNS server settings, and spent an hour with tech support yesterday troubleshooting.  

 

Looking at the advanced logs I keep seeing this error over and over again:

lighttpd[1524]err<11>(connections.c.1746) SSL: 1 -1 error:140E0197:SSL routines:SSL_shutdown:shutdown while in init


What can I do at this point?   I have read a few posts here from people who are describing the same problem I am, is there any way to notify verizon?  I just want something that was working fine to work fine again.

5 REPLIES 5
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Platinum Contributor I
Platinum Contributor I
Posts: 5,162
Registered: ‎10-18-2016

Re: Quantum Gateway 5ghz wifi stopped working?

Message 2 of 6
(3,989 Views)

I see you have tv etc as well. However you can get your own router like a asus or Netgear and a MOCA adapter and then hook yourself up for better wifi etc.

if you are on ethernet it is a simple switch from one router to your personal owned one.

 

after you are up and running simply return the Quantum router and get a signed receipt from verizon fios for its return. You save $144 a year. With the costs being higher with buying your own router and adapter you will not be saving a load of money but in the years to come you will be.

 

best of luck 

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Contributor
Contributor
Posts: 1
Registered: ‎01-06-2020

Re: Quantum Gateway 5ghz wifi stopped working?

Message 3 of 6
(2,429 Views)

Have been using both 2.4 & 5, depending on the device. Starting mid morning today the 5 GHz went away. All devices using 2.4 are still working but those configured only for 5 GHz have no connection. What would make 5 GHz go away? If I try to reconnect, the 5 GHz option is no longer available.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,162
Registered: ‎10-18-2016

Re: Quantum Gateway 5ghz wifi stopped working?

Message 4 of 6
(2,392 Views)

Hopefully you did not activate the Self Organizing Network (SON) on the Router or through the app settings. If so turn it off now. You don’t need it and it is causing problems with plenty of customers.

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Contributor
Contributor
Posts: 1
Registered: ‎03-09-2020

Re: Quantum Gateway 5ghz wifi stopped working?

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(1,911 Views)

That worked for me thanks

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Platinum Contributor I
Platinum Contributor I
Posts: 5,162
Registered: ‎10-18-2016

Re: Quantum Gateway 5ghz wifi stopped working?

Message 6 of 6
(1,884 Views)

My pleasure

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