Quantum Gateway

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Copper Contributor
Copper Contributor
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Registered: ‎12-05-2011

Quantum Gateway

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Here's a question. Since I have fixed my issues that I was having with my Quantum service by getting the Quantum gateway. Why should I have to pay the 6.99 rental fee for the Quantum gateway. Since without it my service will not work as expected.

 

I worked with my local tech support team out here for months trying to get this issue resolved, ended up resolving it myself at an extra cost per month. Not cool VzB. I think you should remove the rental fee.

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Silver Contributor V
Silver Contributor V
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Registered: ‎06-06-2014

Re: Quantum Gateway

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@mfloydc wrote:
Does not make it right.

Never said it was. Life is full of things that aren't right. In this case we at least have the ability to switch cable providers if we aren't happy unlike electric companies who we get stuck with. Years ago we didn't have the option to switch cable providers. It was 1, pay full price and was take it or leave it. 

 

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Platinum Contributor III Platinum Contributor III
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Registered: ‎11-04-2008

Re: Quantum Gateway

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Quantum gateway is not required for any of their services.

The only requirement I kinow of is the Rev I Actiontec is required for Quantum service.

What was your issue that required a Quantum Gateway?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Silver Contributor V
Silver Contributor V
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Registered: ‎06-06-2014

Re: Quantum Gateway

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@jg555 wrote:

Here's a question. Since I have fixed my issues that I was having with my Quantum service by getting the Quantum gateway. Why should I have to pay the 6.99 rental fee for the Quantum gateway. Since without it my service will not work as expected.

 

I worked with my local tech support team out here for months trying to get this issue resolved, ended up resolving it myself at an extra cost per month. Not cool VzB. I think you should remove the rental fee.


If you don't want to pay the rental fee you can buy it flat out from them. Since the gateway is considered a new upgrade there's no way around the rental fees unless you buy it.

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Copper Contributor
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Registered: ‎12-17-2014

Re: Quantum Gateway

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Well CRob how much does Verizon pay you for your input.

I have the same issue as jg555. Should not have to pay for the router if other avenues provide poor access. This charge is an example of Corporate Greed, plain and simple.
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Silver Contributor V
Silver Contributor V
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Registered: ‎06-06-2014

Re: Quantum Gateway

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@mfloydc wrote:
Well CRob how much does Verizon pay you for your input.

I have the same issue asjg555. Should not have to pay for the router if other avenues provide poor access. This charge is an example of Corporate Greed, plain and simple.

Verizon is a "for profit" business. It has 0 to do with corporate greed. They want to increase their profits. Anyone who runs a business wants that.

They at least give you the option to purchase their router.

Almost all cable providers charge a monthly router fee now and if they don't they will.

Some don't even allow you to purchase the router so there is no way around rental fees and some don't even allow you to use your own 3rd party router.

Honestly Verizon would rather you buy the router then rent it as they will make more from the sale up front. Verizon pays well over $200 per router, they don't get some bulk discount and that came from a tech who has been working for them for years. They have to recoop their costs somehow even if they sell it at a discount. Lower price at greater quantities is better then full cost with smaller sales.

If you don't agree with how they operate then not giving them your money or business is the thing to do.

No I don't work for Verizon, but I have run a business before.

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Copper Contributor
Copper Contributor
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Registered: ‎12-17-2014

Re: Quantum Gateway

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As a former business owner, then, you understand cost of doing business. When Verizon decided to be more than the original GTE, and get into Internet and TV they took on added costs of being in that business. Routers are required to deliver their service and as such are a cost of business in this industry.
I do not know about others charging for routers because my previous company did not, nor ATT before that, nor Verizon, until now. All of a sudden Verizon decides to charge for equipment that is required to provide the service. They charge me over 200 dollars per month and have a guaranteed income from me for the next 22 months. If they are going broke because they have not been charging for routers, then they should sell off or get out of the business. This current business model is not sitting well with many customers. I imagine even some who have been previous business owners.
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Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: Quantum Gateway

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@mfloydc wrote:
As a former business owner, then, you understand cost of doing business. When Verizon decided to be more than the original GTE, and get into Internet and TV they took on added costs of being in that business. Routers are required to deliver their service and as such are a cost of business in this industry.
I do not know about others charging for routers because my previous company did not, norATT before that, nor Verizon, until now. All of a sudden Verizon decides to charge for equipment that is required to provide the service. They charge me over 200 dollars per month and have a guaranteed income from me for the next 22 months. If they are going broke because they have not been charging for routers, then they should sell off or get out of the business. This current business model is not sitting well with many customers. I imagine even some who have been previous business owners.

Ok so if you are so dissatisfied with them because of how they operate their business which is very clear that you are, why are you still doing business with them and why don't you go elsewhere? No one is forcing you to do business with them.

 

Btw, ATT does charge a monthly router fee now ($6) so if you weren't charged before then you were grandfathered in like a lot of people still are with Fios. Comcast does it, Brighthouse does it, TWC does it now in most places, etc..

They are ALL heading this way so it's across the board. It's not just Verizon.

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎12-17-2014

Re: Quantum Gateway

Message 8 of 10
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Does not make it right.
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Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: Quantum Gateway

Message 9 of 10
(2,039 Views)

@mfloydc wrote:
Does not make it right.

Never said it was. Life is full of things that aren't right. In this case we at least have the ability to switch cable providers if we aren't happy unlike electric companies who we get stuck with. Years ago we didn't have the option to switch cable providers. It was 1, pay full price and was take it or leave it. 

 

View solution in original post

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎12-17-2014

Re: Quantum Gateway

Message 10 of 10
(2,029 Views)

Finally, something we can agree on.  Have a great day.  I am through posting on this issue.

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