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Question regarding sign-up bonus Visa pre-paid card

Question regarding sign-up bonus Visa pre-paid card

Contributor JMK88
Posts: 1
Registered: ‎11-21-2018
Message 1 of 2

Greetings and Salutations,

I signed up between July/August and was told I'd get a $100 visa prepaid card as part of my offer. "Cool!" I thought. The conditions state you have to have ~60 days of on-time auto payments or something along those lines. In August I receive the following mail:

Exhibit 1Exhibit 1"Neat!" I think to myself. One less thing to worry about.


However, I wait. And I wait. And nothing happens. Out of curiosity I check my account early October and lo-and-behold, I have to register to get my card now. No problem I suppose. I'll do that then. I sign up and get an email saying my card is on the way.

Exhibit 2Exhibit 2Now it is almost two months later and I still have not received the card. Again, I check my account. Now it says I'm inelligible for the reward.


Someone explain this please?

Moderator Moderator
Posts: 9,379
Registered: ‎03-18-2013
Message 2 of 2

Hi JMK88,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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