quick menu

Random Signal Dropouts

Random Signal Dropouts

Reply
Contributor notadropout
Contributor
Posts: 1
Registered: ‎01-10-2019
Message 1 of 2
(210 Views)

Early this year my internet signal would radomly stop.  Both the internet and WAN coax lights would go out and then come back on after about two minutes.  Without doing anything, the problem went away for months.  Recently the problem came back.  Earlier this week I was makinng a purchase on-line.  When I thought the credit card information was going through, the signal dropped again.  Later that day, the credit card company informed me that they flagged a suspicious charge to my card.  They were correct.  Since then, I have not experienced a signal drop.  Were the drops from the hackers tapping in?  Did the hackers get what they wanted from me and move on, or is this just coincedence?

1 REPLY 1
MVP CRobGauth MVP
MVP
Posts: 7,214
Registered: ‎11-04-2008
Message 2 of 2
(149 Views)

Possibly a ONT or Router.

Sounds like ONT is starting to fail.

Or coulbe be Coax issue.

Check you coax connections starting at ONT and working your way to router.

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

My Fios App
Fios TV App
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios