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Receiving Microsoft Excel Email Attachments

Receiving Microsoft Excel Email Attachments

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Copper Contributor vinnie
Copper Contributor
Posts: 12
Registered: ‎08-13-2008
Message 1 of 12
(17,261 Views)
Someone has tried repeatedly to send me an email message containing a Microsoft Excel file as an attachement but I never get it! I have received attachments of other file types, so is there an issue on Verizon with receiving Excel files? (BTW, it's not in the spam folder either).
11 REPLIES 11
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 2 of 12
(17,240 Views)

I have never had any problems. I don't get many spreadsheets attached to emails, but I usually get one or two a month. And I just did a test of sending one to myself, worked just fine - can you send one to yourself?. It is not clear to me, are you not getting the email at all, or just not the attachment?

 

Sorry, but I don't have any ideas why you are experiencing a problem (well, maybe one - any chance you have a rule set up in your email client to exclude certain kinds of attachments, like spreadsheets?).

Copper Contributor vinnie
Copper Contributor
Posts: 12
Registered: ‎08-13-2008
Message 3 of 12
(17,239 Views)
Thanks for your thoughts Justin. I did send myself a test message with an Excel attachment from my work account and cc'ed my Yahoo account: it got to Yahoo with no problems but I still haven't seen it on either my Outlook client or Verizon webmail. I was hoping these forums were moderated by Verizon, but I'm starting to doubt that.
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008
Message 4 of 12
(17,221 Views)
Vinnie does it have anything to do with the size of the file?
Copper Contributor vinnie
Copper Contributor
Posts: 12
Registered: ‎08-13-2008
Message 5 of 12
(17,208 Views)
Nope, 143 KB! And not only that, I zipped the file and received it just fine, so the only thing I can think is there is some sort of spam/virus filter on Verizon's end (although others have reported being able to receive Excel files).
Message Edited by vinnie on 08-29-2008 11:00 AM
Nickel Contributor
Nickel Contributor
Posts: 47
Registered: ‎08-25-2008
Message 6 of 12
(16,704 Views)
I am having the same problem. I cannot send or receive Excel spreadsheets to people who open them with a pc. I have Microsoft Office for Apple 2008. If I send a spreadsheet attachment using my gmail account from my mac, all is well. Has to be a Verizon webmail problem. Just can't find anyone who knows what the problem is. I have tried saving as 2004-2007 .xls without success. I have some issues with Word documents also.
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Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎08-01-2008
Message 7 of 12
(16,691 Views)

I may have a 'go around' solution you can use until the problem is fixed.  Try renaming the file extension. IOW, instead of "test.xls", rename the file to "test.bls."  Whatever filter is preventing the Excel attachments from going through might be fooled by this.

Of course, you'll have to let the recepient of the e-mail know that he/she must download and then rename the file back to test.xls before trying to open it.

Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008
Message 8 of 12
(16,705 Views)
I do not see where this has been mentioned, so I am just going to mention it:  Since the change of the e-mail format I have heard of this type of issue a few times.  The fix was to go back to your file association settings and reassign the file extention to the program you want it to open.  I personally have not had this become an issue, however, I HAVE absolutely seen it affecting others.  I don't know why it happens, just becasue Verizon changed the e-mail formatting, but I have seen it.
cjacobs001
Nickel Contributor
Nickel Contributor
Posts: 47
Registered: ‎08-25-2008
Message 9 of 12
(16,679 Views)
Thanks for the reply. I am not very tech savy. could you walk me through changing file association for me?
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,757
Registered: ‎09-24-2008
Message 10 of 12
(16,664 Views)
To mole about cjacobs001's post:

I can see renaming files sure and maybe including as need be the extention, but...

"file association settings and reassign the file extension" on a Mac. Even while I do not have a Mac, I am not sure if that is possible.

I guess we will find out, if there is any Mac users here..

--

I did find this/these:

http://ocaoimh.ie/2007/01/07/how-to-rename-a-file-in-mac-os-x/

http://www.macobserver.com/tip/2008/01/04.1.shtml

Powered by a Google Search for "rename a file in mac extension".

***

For a Windows computer, for "ile association settings and reassign the file extension" I found this http://freepages.computers.rootsweb.ancestry.com/~adelr/association.htm

--

I take that back..

With a Google search, I for "file extension association settings mac" I found this..

http://forums.macrumors.com/showthread.php?t=250202

I am not sure if that helps you any.. ?
Message Edited by dslr595148 on 10-27-2008 03:01 PM

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