Receiving emails about disconnecting my service

Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎04-24-2012

Receiving emails about disconnecting my service

Message 1 of 2
(262 Views)

I'm receiving e-mails saying that I requested to have my FiOS disconnected which I have not. Are these legitimate e-mails from verizon or am I really in danger of having my FiOS disconnected? What should I do if I do not wish to cancel my subscription?

1 REPLY 1
Highlighted
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Receiving emails about disconnecting my service

Message 2 of 2
(233 Views)

This is a peer-to-peer forum and it's unlikely your fellow users here will be able to offer much help.  And while it's possible (maybe even likely) that a Verizon staffer will chime in and escalate your issue, unless and until that happens I suggest you give Verizon customer service a call and see what they have to say about your situation.

 

Just a guess from me, though, that those are probably phishing email messages, maybe suggesting you click on a link to prevent your subscription from being cancelled?

 

Good luck.

 

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.