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Receiving emails about disconnecting my service

Posts: 2
Registered: ‎04-24-2012

Receiving emails about disconnecting my service

Message 1 of 2

I'm receiving e-mails saying that I requested to have my FiOS disconnected which I have not. Are these legitimate e-mails from verizon or am I really in danger of having my FiOS disconnected? What should I do if I do not wish to cancel my subscription?

Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Receiving emails about disconnecting my service

Message 2 of 2

This is a peer-to-peer forum and it's unlikely your fellow users here will be able to offer much help.  And while it's possible (maybe even likely) that a Verizon staffer will chime in and escalate your issue, unless and until that happens I suggest you give Verizon customer service a call and see what they have to say about your situation.


Just a guess from me, though, that those are probably phishing email messages, maybe suggesting you click on a link to prevent your subscription from being cancelled?


Good luck.



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