Recent Problem. High Ping.
lLuffyl
Enthusiast - Level 2

So, I've had FiOS for years now.  My family subscribed to it when it was very new.  I've never really had a problem.  My download is not as much as I would like it to be.  The most I've downloaded at a time is maybe 620kb/s, but that really doesn't even bug me.  The real problem is this high amount of ping that I have been getting recently, only during the day.  I do have a decent amount of devices connected, but they're not all on.  The only things that are really connected at one time is my computer and two laptops used by my nephews.  Usually I could tell when one of them was downloading something because my ping would be high and lag would be horrible on online games.  All that I would have to do was wait it out, but that wasn't a big deal.  The big deal now is that even when they aren't downloading (I am not either) the ping remains constantly high, in the 300's to 400's, sometimes maxing out at 600.  The only time it runs smoothly is late at night (around 11:00 PM) and early mornings (up until around 12:00 PM).  I'm not sure if there is a problem with my router and it's not distributing the bandwith correctly or what.  I've downloaded the in home agent, optimized my settings, updated my router, checked all my settings, etc.  Really out of ideas.

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1 Solution

Correct answers
Re: Recent Problem. High Ping.
lLuffyl
Enthusiast - Level 2

Well thanks for the input everyone.  I guess if the problem gets out of hand, I'll try calling or contacting someone.  For some reason it's fine today, so, we'll see.

View solution in original post

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Re: Recent Problem. High Ping.
MrBoozy
Newbie

I also got that problem, Except it started around 1-2 in the morning and went back to normal somtime later while i was sleeping. Now it's bad all the time and it's hard to do anything that requires a good ping.

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Re: Recent Problem. High Ping.
lLuffyl
Enthusiast - Level 2

@MrBoozy wrote:

I also got that problem, Except it started around 1-2 in the morning and went back to normal somtime later while i was sleeping. Now it's bad all the time and it's hard to do anything that requires a good ping.


Yes, it is frustrating.  This whole problem does not interfere with downloading or anything with a dedicated server really.  I only have problems with certain games, as you said, that require ping to be good, games that use Peer to Peer.

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Re: Recent Problem. High Ping.
spacedebris
Master - Level 2

many many possibilities.

First. Lets start with a tracert. See if there is anything obvious there. (I'm assuming you've already tried rebooting and resetting your router)

Post a tracert and we will take a look at it.

Re: Recent Problem. High Ping.
lLuffyl
Enthusiast - Level 2

Should I wait until a time when the problem begins?  Also, where should I test it, just any domain?  I've never really done a tracert so, I'm not exactly sure what you will need to be looking for. 

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Re: Recent Problem. High Ping.
spacedebris
Master - Level 2

best bet is to run it several times. both when it happens and when everything is OK. This way we can see if/where any changes are happening.

Do you know how to run a tracert? You want to run it to the server that is having the high pings. So test it to the gaming server you play on.

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Re: Recent Problem. High Ping.
Hubrisnxs
Legend

also make sure that you're getting these high ping times using dos or tracert, and not letting the game server report back to you what your ping time is.

if dos and tracert look good when you're having a problem with the game, then it's likely the game getting overloaded and not your connection.

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Re: Recent Problem. High Ping.
lLuffyl
Enthusiast - Level 2

Well, the one thing is, it's not just this game.  If I were to do anything, it would be a bit laggy.  Web browsing too.  I usually notice it, then I got to www.pingtest.net and my ping, as I said, can sometimes max at maybe 600-700.  So, I'm not sure if I should just try a specific game, or just something else.

Re: Recent Problem. High Ping.
spacedebris
Master - Level 2

Well, it doesnt really matter where you test to. just so long as you have high ping to that location. I just suggest the game as it is one that you mentioned. But game, domain, or IP doensnt really matter, just so long as you are seeing the high ping so we can check to see if it is on your side, internet side, or destination side.

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Re: Recent Problem. High Ping.
lLuffyl
Enthusiast - Level 2

Okay, sorry for my lack of knowledge in this area, this isn't my strength when it comes to computer/network knowledge.  So, I tried a few areas.  The first two are to google.  Now as you said, I should try the game I was mentioning.  The thing is the game is peer to peer.  So, I decided to connect to my friend, which are the next two.  Then, I got my friend to connect to me, the last one.  During this I made sure all other devices were off that were connected to the internet.

Spoiler
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ryan>tracert google.com

Tracing route to google.com [72.14.204.104]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     7 ms     7 ms     9 ms  L100.PHLAPA-VFTTP-92.verizon-gni.net [98.111.139
.1]
  3     8 ms     8 ms     7 ms  G1-2-792.PHLAPA-LCR-07.verizon-gni.net [130.81.1
31.138]
  4   496 ms   147 ms   119 ms  so-3-1-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.
29.4]
  5    62 ms    99 ms    50 ms  so-8-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.17.3]
  6    26 ms    15 ms    22 ms  te-11-0-0.edge1.Washington4.level3.net [4.68.111
.253]
  7   100 ms    61 ms    74 ms  ae-3-89.edge1.Washington1.Level3.net [4.68.17.14
4]
  8   367 ms   112 ms    35 ms  GOOGLE-INC.edge1.Washington1.Level3.net [4.79.22
8.38]
  9   122 ms    65 ms    27 ms  209.85.240.136
 10    31 ms    19 ms    34 ms  66.249.94.46
 11    20 ms    17 ms    17 ms  iad04s01-in-f104.1e100.net [72.14.204.104]

Trace complete.

C:\Documents and Settings\Ryan>




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ryan>tracert google.com

Tracing route to google.com [72.14.204.147]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     7 ms     7 ms     7 ms  L100.PHLAPA-VFTTP-92.verizon-gni.net [98.111.139
.1]
  3     7 ms    10 ms     7 ms  1-2-892.PHLAPA-LCR-08.verizon-gni.net [130.81.13
3.60]
  4     7 ms     9 ms     8 ms  so-3-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
29.6]
  5    17 ms    14 ms    15 ms  so-13-2-0-0.RES-BB-RTR2.verizon-gni.net [130.81.
19.118]
  6    14 ms    14 ms    14 ms  0.xe-10-0-0.BR2.IAD8.ALTER.NET [152.63.34.9]
  7    73 ms    42 ms    14 ms  te-11-0-0.edge1.Washington4.level3.net [4.68.111
.253]
  8    17 ms    19 ms    17 ms  ae-4-99.edge1.Washington1.Level3.net [4.68.17.20
8]
  9    16 ms    19 ms    17 ms  GOOGLE-INC.edge1.Washington1.Level3.net [4.79.23
1.6]
 10    20 ms    16 ms    17 ms  209.85.240.136
 11    24 ms    19 ms    29 ms  66.249.94.54
 12    18 ms    17 ms    18 ms  iad04s01-in-f147.1e100.net [72.14.204.147]

Trace complete.

C:\Documents and Settings\Ryan>





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ryan>tracert 75.177.118.84

Tracing route to cpe-075-177-118-084.triad.res.rr.com [75.177.118.84]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     5 ms     8 ms     9 ms  L100.PHLAPA-VFTTP-92.verizon-gni.net [98.111.139
.1]
  3     6 ms     7 ms     7 ms  G1-2-792.PHLAPA-LCR-07.verizon-gni.net [130.81.1
31.138]
  4     6 ms     9 ms    10 ms  so-3-1-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.
29.4]
  5    48 ms    44 ms    14 ms  so-8-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.17.3]
  6    15 ms    14 ms    14 ms  xe-10-1-0.edge1.Washington4.level3.net [4.68.63.
245]
  7    14 ms    14 ms    14 ms  ae-1-69.edge2.Washington1.Level3.net [4.68.17.17
]
  8    53 ms    17 ms    16 ms  ROADRUNNER.edge2.Washington1.Level3.net [4.79.22
.58]
  9    18 ms    16 ms    17 ms  ae-1-0.cr0.dca10.tbone.rr.com [66.109.6.182]
 10    24 ms    21 ms    24 ms  66.109.6.81
 11    26 ms    27 ms    24 ms  gig5-0-0.gnboncsg-rtr1.triad.rr.com [24.93.64.17
9]
 12    36 ms    37 ms    37 ms  gig3-0-0.gnbonckrn-10k1.triad.rr.com [24.28.225.
185]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ryan>tracert 75.177.118.85

Tracing route to cpe-075-177-118-085.triad.res.rr.com [75.177.118.85]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     9 ms     7 ms     7 ms  L100.PHLAPA-VFTTP-92.verizon-gni.net [98.111.139
.1]
  3    10 ms     7 ms     9 ms  1-2-892.PHLAPA-LCR-08.verizon-gni.net [130.81.13
3.60]
  4     6 ms     7 ms     9 ms  so-3-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
29.6]
  5    14 ms    14 ms    15 ms  so-13-2-0-0.RES-BB-RTR2.verizon-gni.net [130.81.
19.118]
  6    14 ms    14 ms    14 ms  0.xe-2-3-0.BR1.IAD8.ALTER.NET [152.63.32.158]
  7    16 ms    14 ms    14 ms  xe-10-1-0.edge1.Washington4.level3.net [4.68.63.
245]
  8    16 ms    16 ms    17 ms  ae-1-69.edge2.Washington1.Level3.net [4.68.17.17
]
  9    18 ms    17 ms    17 ms  ROADRUNNER.edge2.Washington1.Level3.net [4.79.22
.6]
 10    18 ms    17 ms    17 ms  ae-1-0.cr0.dca10.tbone.rr.com [66.109.6.182]
 11    22 ms    22 ms    21 ms  66.109.6.81
 12    25 ms    26 ms    25 ms  gig5-0-0.gnboncsg-rtr1.triad.rr.com [24.93.64.17
9]
 13    42 ms    36 ms    36 ms  gig3-0-0.gnbonckrn-10k1.triad.rr.com [24.28.225.
185]
 14     *        *        *     Request timed out.
 15




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Joe>tracert 71.244.102.164

Tracing route to pool-71-244-102-164.phlapa.fios.verizon.net [71.244.102.164]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  192.168.2.1
  2    11 ms     9 ms     9 ms  10.207.128.1
  3    11 ms    12 ms    11 ms  gig2-0-3.gnboncsg-rtr1.triad.rr.com [24.28.225.1
86]
  4    11 ms    13 ms    12 ms  ge-1-3-0.rlghncpop-rtr1.southeast.rr.com [24.93.
64.48]
  5    18 ms    18 ms    19 ms  ae-3-0.cr0.dca10.tbone.rr.com [66.109.6.80]
  6    28 ms    21 ms    19 ms  ae-1-0.pr0.dca20.tbone.rr.com [66.109.6.183]
  7    21 ms    19 ms    18 ms  xe-4-1-0.edge2.Washington1.Level3.net [4.79.22.5
3]
  8    23 ms    20 ms    20 ms  ae-1-69.edge1.Washington4.Level3.net [4.68.17.18
]
  9    20 ms    21 ms    20 ms  mci-level3-te.washington4.Level3.net [4.68.63.16
6]
 10    20 ms    21 ms    22 ms  0.ge-13-1-0.RES-BB-RTR2.verizon-gni.net [152.63.
32.162]
 11    30 ms    27 ms    28 ms  so-6-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
19.105]
 12    28 ms    28 ms    26 ms  P14-0-0.PHLAPA-LCR-04.verizon-gni.net [130.81.29
.215]
 13    27 ms    28 ms    29 ms  P4-0-0.PHLAPA-LCR-06.verizon-gni.net [130.81.30.
155]
 14    29 ms    29 ms    32 ms  P13-0.PHLAPA-LCR-08.verizon-gni.net [130.81.27.5
1]
 15     *        *        *     Request timed out.
 16    35 ms    39 ms    39 ms  pool-71-244-102-164.phlapa.fios.verizon.net [71.
244.102.164]

Trace complete.

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